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Customer Service Analyst

McCormick Shared ServicesAbout the company

  • Składowa 35, Łódź
    Łódź, Łódź
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

McCormick Shared Services

Składowa 35

Łódź

Your responsibilities

  • Manage customer orders and communication (cooperation with leading distributors representing global food manufacturers and quick-service restaurants)

  • Handle telephone enquiries in a friendly/comforting and professional/authoritative manner, in line with quality standards and within time targets

  • Building strong and long-lasting relationship with both internal and external customers

  • Perform back-up duties for other team members' accounts

  • Identify opportunities to improve the process for customers and act effectively in taking them forward as appropriate

  • Export arrangements coordination

  • Opportunity to participate in various process improvement projects

  • Service-level reporting

Our requirements

  • Fluent in English

  • Experience in customer service or supply chain will be an asset

  • MS Excel and SAP experience preferred

  • Excellent communication and problem-solving skills

  • Strong self-organizational skills

  • Good attention to detail

  • Flexibility and ability to work effectively in a dynamic environment

  • Ability to identify, manage and implement small process improvement

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • retirement pension plan

  • holiday funds

  • employee referral program

  • charity initiatives

McCormick Shared Services

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people and our planet.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 12,400 employees around the world and more than $5 Billion in annual sales, the Company manufactures, markets and distributes spices, seasoning mixes, condiments and flavors to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers in 150 countries and territories in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas with recognized brands including Kamis.

At McCormick, we have over a culture based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, ethics and integrity and growth.

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Would you like to become a part of a leading organisation that brings the Joy of Flavour to Life and makes Every Meal and Moment Better?

We are currently looking for a Customer Service Analyst to join our team. Do you thrive in a fast paced, international work environment?

If so, you might be the person we are looking for! Our growth starts with yours.

TO APPLY

If you are looking for a new challenge and want to join a highly motivated team in a rewarding environment, seeking a competitive salary and benefits package and opportunity to work with a global flavour leader. Then please apply via Aplikuj teraz button.

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

McCormick is an EOE/Veterans/Disabled/LBGT employer.