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Customer Service Analyst

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  • Specjalista
  • 09.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Service Analyst
    Based: Lodz
    Salary: Competitive + Benefits
     
    Do you have proven experience of working in an International Shared Service Centre environment? If so we would like to hear from you.
    Reporting to Customer Services CFM Team Leader, you will be responsible for managing orders, ensuring customer needs by proactively making calls as well as managing exports for international clients.

     

     

    MAIN RESPONSIBILITIES

    • Manage orders from leading distributors representing global CFM (Custom Food Manufacturers) and QSR (Quick Service Restaurants) clients
    • Handle telephone enquiries in line with quality standards and within time targets
    • Manage exports for international clients
    • Champion customer needs, working collaboratively with others
    • Undertake a variety of administrative tasks relating to the serving of customers
    • Identify opportunities to improve the process for customers
    • Responsible for managing & reporting CS KPIs for assigned accounts

    CANDIDATE PROFILE

    • Fluent in English
    • Experience in customer service
    • Supply chain/logistics experience preferred
    • Proficient in the use of Microsoft applications. Some SAP experience preferred.
    • Demonstrated problem solving skills.
    • Excellent oral and written communication skills.
    • Demonstrate passion for serving customers in conversation on the phone and in correspondence
    • Ability to identify, manage and implement small process improvements.
    • Ability to work effectively with internal and external customers at all levels.
    • Flexibility and ability to work in a dynamic environment
    • Ability to work effectively within the team
    • Excellent attention to details
    • Flawless organisational skills
    COMPANY

     

    McCormick is a global leader in flavour. With 10,000 employees around the world and more than $4.2 billion in annual sales, the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures and food service businesses.

     

    We have a passion for flavour. The company is serving customers from nearly 50 locations in 24 countries and consumers can buy our brands in more than 110 countries. Our industrial business flavours snacks, wraps, beverages and many other products for customers, which include global restaurant chains and leading food manufacturers

     

    With approximately 4,500 employees, the company has operations in 13 countries across the Europe, Middle-East and Africa (EMEA) Zone and serves customers in more than 25 markets through its consumer and industrial businesses. McCormick is present in key consumer markets with leading brands, including Schwartz in the UK. McCormick EMEA Headquarters are located in Haddenham (UK).