Oferta pracy

Customer Service Analyst

Citi PolandO firmie

  • Olsztyn, warmińsko-mazurskie

  • Ogłoszenie wygasło 24 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here.
We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.
Customer Service AnalystNumer ref.: 104235
The Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Requirements:
  • 0-2 years of relevant experience
  • Experience in customer service preferred
  • Consistently demonstrate clear and concise written and verbal communication in English
  • Computer proficiency (advanced Excel skills are nice to have)
  • Proven investigative and analytical skills
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
We offer:
  • A unique package of social benefits, including: MultiSport card, private medical care, group insurance, pension program and discounts at many gastronomic and cultural points throughout Poland
  • Possibility to develop soft skills for public appearances within the official Citi Toastmasters club
  • Access to free training platforms, developing competencies and individual interests
  • Organization of many events supporting integration of departments
  • Work in an international environment allowing broad business knowledge and practical use of English
  • Internal development and mobility programs
  • Work in a harmonious team

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