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Customer Service Analyst

Boston Scientific Polska Sp. Z.o.o

Boston Scientific Polska Sp. Z.o.o

aleja Jana Pawła II 22



Your responsibilities

  • Order management according to specific country requirements, including electronic order management configuration and customers.

  • Monitor Electronic Order Management Inbox for manual Intervention Inbox for Europe

  • Analyzing electronic order management manual interventions, country, and EMEA trends that impact both the customer and order processing time.

  • Support Electronic order management master data uploads.

  • Ensure timely resolution ensuring current policies and practices are followed and keeping accurate documentation.

  • Identify, communicate, and manage moderate levels of technical risk.

  • Handle service complaints from local customers care support

  • Communication and collaboration with local customer care teams for resolution of manual intervention errors that require contact with the customer

  • Communicate and present project/project status to senior management and key project stakeholders as appropriate.

  • Develop and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System, and the appropriate regulations for the area they support.

  • Work with colleagues in the EOM CoE Team to share best practices and standardize communications to those outside the department.

  • Challenges non-standard processes when necessary.

  • Analyze and interpret business data to identify optimum improvement opportunities, suggest unique solutions and champion implementation.

  • Establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and the appropriate regulations for the area they support.

Our requirements

  • Excellent analytical and problem-solving skills; including business process and data analytic.

  • Self-starter: ability to effectively prioritize, manage multiple tasks and complete assigned tasks with minimal direct supervision.

  • Previous experience of working successfully within cross border and virtual team is an advantage

  • Ability to recognize ineffective electronic order management mapping errors and/or call attention to potential problems with data sets/input across the various solutions.

  • Ability to communicate with both technical and non-technical users orally and in written format

  • Keen attention to detail and accurate data entry.

  • Provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends.

  • Work with internal and external parties to develop business requirements for new EDI tickets or and enhancements of existing services.

  • Sharp, fast learner with a curiosity and aptitude for technical learning.

  • Knowledge and application of Lean tools and methods.

  • Degree or relevant Business, Engineering or Science discipline.

  • Language need: Fluent English, Spanish/Italian would be a plus

  • SAP experience and Knowledge of SAP S4/Hana

  • Not required but we value experience in EDI (Electronic Data Interchange)

  • Experience in medical devices industry

  • Order to Cash process knowledge/expertise

  • Analytical skills (Excel)

What we offer

  • Hybrid working mode

  • Fixed - term contract for 1 year

  • Working in an international environment

  • Fast Growing and innovative environment

  • Language courses

  • Free and confidential counselling support/program (Psychological, Financial, Legal)

  • Parential leave Policy

  • Medical Care (VIP Package)

  • Life insurance

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate gym

  • extra social benefits

  • christmas gifts

  • employee referral program

  • extra leave

About the role

Responsible for supporting the profitable and sustainable growth of Boston Scientific through the management of key process improvement projects as part of the European Customer Care Program Management team. Specific responsibilities include Customer Care process and data analysis, process improvement execution, problem solving, trouble shooting, and support the delivery of Memphis Program.

Responsible for supporting Business Optimization initiatives in support of policies and programs and in conformance with the Boston Scientific quality systems, understanding business change needs, assessing the business impact of those changes, capturing, analysing, and documenting requirements and supporting the communication and delivery of requirements with relevant stakeholders.

At Boston Scientific you can take the first step towards a meaningful career by joining a passionate team and contributing to improve the health of people around the world. You’ll have the opportunity to grow and nurture your talent in an inclusive and innovative environment.

Choosing the right place to work is an important decision. Read all the details below and if it sounds like you, consider joining the team.

Boston Scientific Polska Sp. Z.o.o

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.

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