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Customer Service Analyst with French

McCormick Shared Services

  • offer expired 20 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

McCormick Shared Services

Składowa 35

Śródmieście

Łódź

Your responsibilities

  • Managing customer orders from order receipt to shipment of product

  • Entering, validating and releasing orders in the system

  • Analyzing and if possible resolving customer order discrepancies to prepare orders for downstream fulfilment activities

  • Managing POD

  • Managing administrative workflow for any returns

  • Managing customer and business partners queries: answer questions, investigate and give solution to issues

  • Ensuring customer satisfaction by proactively making calls to existing customers and business partners inquiring on satisfaction level

  • Analyzing order patterns, shipping alternatives, additional information, etc

  • Negotiating delivery dates / quantities / freight costs / service penalties when needed

  • Interacting with Sales, Pricing, Finance, Distribution, Transportation, Master Data teams

  • Launching customer account creation or modification process

  • Preparing/analyzing data and reporting service performance

  • Supporting activities with SAP, BW and CTS (cost to serve) analysis and reporting

  • Performing other commands of supervisor

  • Undertaking other administrative tasks related to customer services and order processing

Our requirements

  • Fluent written and verbal French

  • Strong English language skills

  • Supply Chain experience will be a plus

  • Good analytical skills

  • Great communications skills and ability to work in international and matrix work environment

  • Knowledge of SAP (or similar ERP system) will be an additional plus

  • Good knowledge of MS Office, especially Excel

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • retirement pension plan

  • holiday funds

  • employee referral program

  • charity initiatives

McCormick Shared Services

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With 11,000 employees around the world and more than $5 Billion in annual sales., the Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 50 locations in 27 countries and 135 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Kamis and Galeo.

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

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TO APPLY:

If you are looking for a new challenge and want to join a highly motivated team in a rewarding environment, seeking a competitive salary and benefits package and opportunity to work with a global flavour leader. Then please apply via button.

McCormick is an EOE/Veterans/Disabled/LGBT employer.