Oferta pracy

Customer Service Analyst with French

Goldman Recruitment

  • Łódź

    Łódź, Łódź
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Recruitment for

For our Client, an international company from production sector, we are looking for candidates who will join the SSC structure in Łódź as Customer Service Analyst with French.

Your responsibilities

  • managing customer orders from order receipt to shipment of product,

  • entering, validating and releasing orders in the system,

  • analyzing and if possible resolving customer order discrepancies to prepare orders for downstream fulfilment activities,

  • managing POD,

  • managing administrative workflow for any returns,

  • managing customer and business partners queries: answer questions, investigate and give solution to issues,

  • ensuring customer satisfaction by proactively making calls to existing customers and business partners inquiring on satisfaction level,

  • analyzing order patterns, shipping alternatives, additional information, etc,

  • negotiating delivery dates / quantities / freight costs / service penalties when needed,

  • interacting with Sales, Pricing, Finance, Distribution, Transportation, Master Data teams,

  • launching customer account creation or modification process,

  • preparing/analyzing data and reporting service performance,

  • supporting activities with SAP, BW and CTS (cost to serve) analysis and reporting,

  • performing other commands of supervisor,

  • undertaking other administrative tasks related to customer services and order processing.

Employer requirements

  • fluent written and verbal French,

  • strong English language skills,

  • supply Chain or Order Management experience will be a plus,

  • good analytical skills,

  • great communications skills and ability to work in international and matrix work environment,

  • knowledge of SAP (or similar ERP system) will be an additional plus,

  • good knowledge of MS Office, especially Excel.

What employer offers

  • co-financing of sports activities,

  • private medical care,

  • life insurance,

  • holiday funds,

  • employee referral program.

Goldman Recruitment

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry.

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