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Customer Service and Sales support specialist with English and German or Czech or Swedish or Dutch

Axalta Coating Systems Poland Sp. z o.o.

7 0009 000 gross / mth.
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • remote recruitment

Axalta Coating Systems Poland Sp. z o.o.

Lodowa 130

Górna

Łódź

Your responsibilities

  • Actively monitors open orders and lead-time developments to ensure that deliveries arrive at the customer on time and interacts with customer for notification of late orders due to product availability, transportation issues or other incidents.

  • Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.

  • Drives adoption of digital tools like the Webshop at our customers and supports / reports in case of issues.

  • Receives and processes all types of customer orders including complex orders, processes internal requests related to customer inquiries (laboratory work requests, brochures or sample sending etc.)

  • Responsible for inquiry & order handling process from beginning to end, including offer management, price calculations as well as returns handling.

  • Responsible for the invoice process incl. corrections, credit – and debit notes. –

  • Setting up and handling of rebates and commissions.

  • Inventory Handling: Manages setups like call-off orders or consignment stocks: consignment fill-up, inventory management, invoicing, count, reconciliation

  • Performs quality control checks and takes subsequent corrective actions.

  • Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.

  • Supports Sales by providing detailed input/reports on sales volumes by account.

Our requirements

  • Education: Bachelor’s degree or equivalent through experience.

  • Language skills: Fluency in (English and German) or (English and Czech) or (English and Swedish) or (English and Dutch) is a must, any other European languages would be a plus. Some Polish will be beneficial as the role is based out in Poland.

  • Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP. Ideally experience in working with CRM Tools.

  • Ideally 2 years of experience in a customer service, supply chain on logistics department withing an international company.

  • Excellent communications skills (verbal and in writing).

  • Customer focused.

  • Detailed oriented.

  • Team player.

What we offer

  • Attractive salary.

  • Packet of benefits (medical cover, additional insurance, learning foreign languages etc.).

  • Opportunity to develop professional skills and career.

  • Possibility of a hybrid or a remote work.

  • Flexible work hours.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • integration events

  • coffee / tea

Axalta Coating Systems Poland Sp. z o.o.

Axalta Coating Systems Ltd. ("Axalta," or the "Company"), is a leading global manufacturer, marketer, and distributor of high-performance coatings systems. With over a 150-year heritage in the coatings industry, Axalta is known for manufacturing high-quality products with well-recognized brands supported by market-leading technology and customer service.

Axalta operates its business in two operating segments: Performance Coatings and Transportation Coatings, serving four end markets, including: Refinish, Industrial, Light Vehicle and Commercial Vehicle, across the following four regions: North America, EMEA, Latin America and Asia-Pacific.

The Customer Service/Sales support professional is a key role within the sales structure acting a primary customer interface. They both help field salespeople with some activities as well as they act as sales representatives for specific assigned customers in their territories.

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As an Equal Opportunity Employer, Axalta is committed to a diverse workforce

Please note that Axalta Coating Systems will not accept any candidate profiles sent unrequested and unsolicited by recruiting agencies. Axalta Coating Systems collaborates with preferred providers based on framework agreements and will not pay any fees to recruiting agencies without an agreement. Should Axalta Coating Systems receive a candidate profile form a recruiting agency with which there is no framework agreement, and should the respective candidate be considered or hire, this will not entitle the recruiting agency to claim payment or fees.