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Customer Service (AP/T&E/Procurement) Team Leader

  • Warszawa, mazowieckie
  • Kierownik
  • 05.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    J.P. Morgan is a global leader in financial services, offering solutions to the world’s most important corporations, governments and institutions in more than 100 countries. We have a sophisticated local market presence in Europe, Middle East and Africa which is complemented by staff around the world who support our growth and serve our clients 24 hours a day, 365 days a year.  As we continue to refine our location strategy, opening a corporate center in Warsaw provides us with an exciting opportunity to expand. We’re looking for collaborative, innovative and dedicated individuals to join us in Warsaw. This is your chance to bring us your expertise and become part of a global community, working with people around the world, for a company that’s committed to investing in you and making a success of this key new location for our business. Global Supplier Services Operations is a centralized operational group within GSS that manages Procurement operations, Corporate Accounts Payable operations, Travel & Entertainment claim processing, Accounting operations & Indirect Tax Operations.  
    As part of GSS Operations, The Help Desk team responds to end user and vendor queries, supports the entire corporate card administration program, which includes application processing, card cancellation delinquency monitoring and chasing & card maintenance. The helpdesk team also acts as an interface between the Technology team and the end user.   
    Customer Service (AP/T&E/Procurement)
    Team Leader
    Location: Warszawa
    As manager of the team the associate will be responsible for the team’s service delivery, quality and timeliness of customer interactions & adherence to the defined control framework. The manager will also be responsible in ensuring a healthy environment for the team to work in, managing the employee lifecycle & employee welfare.  
    Principle Duties and Responsibilities  
    • Managing the GSS Help Desk team which includes support to the invoice processing, T&E processing, Corporate Card Administration & Reference data processes. The desk is an email support model currently and supports the GSS Operations global footprint. 
    • Lead a 10-15 member team that will supports GSS internal customers and Third party vendors on policy, procedure or technical issues while using GSS owned applications. 
    • Partner with the relevant line of business stakeholders in resolving any issues, end users are experiencing with processing invoices, vendor data management and corporate card applications or processing of expense claims. 
    • Ensure that the queries get directed to the right person(s) so that a solution is provided in an efficient manner within the required turnaround time processing. 
    • Participate in working groups supporting strategic platform changes & process improvement initiatives. 
    • Responsible for employee engagement, satisfaction & welfare through the employee life cycle. 
    • Partner with operations groups globally to ensure consistency of process delivery, customer experience & control environment.
    Knowledge and Skills
    • Prior experience of managing Customer Service processes (AP/T&E/Procurement) independently; 
    • Prior experience in managing teams of 10-15 people; 
    • Strong customer service drive & a proven track record of developing strong customer relationships; 
    • Exceptional oral and written communication skills; 
    • Strong time management and prioritization skills; 
    • Outstanding analytical, organizational and problem solving skills with attention to detail; 
    • Good MS Office suite skills (Excel, Word, Power Point) – SharePoint knowledge; 
    • SAP, Oracle knowledge is a plus 
    • Ability to multitask; 
    J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.   
    J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. 

    J.P. Morgan is an Equal Opportunity Employer.