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Customer Service (AP/T&E/Procurement) Team Leader
- Warszawa, mazowieckie
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J.P. Morgan is a global leader in financial services, offering solutions to the world’s most important corporations, governments and institutions in more than 100 countries. We have a sophisticated local market presence in Europe, Middle East and Africa which is complemented by staff around the world who support our growth and serve our clients 24 hours a day, 365 days a year. As we continue to refine our location strategy, opening a corporate center in Warsaw provides us with an exciting opportunity to expand. We’re looking for collaborative, innovative and dedicated individuals to join us in Warsaw. This is your chance to bring us your expertise and become part of a global community, working with people around the world, for a company that’s committed to investing in you and making a success of this key new location for our business. Global Supplier Services Operations is a centralized operational group within GSS that manages Procurement operations, Corporate Accounts Payable operations, Travel & Entertainment claim processing, Accounting operations & Indirect Tax Operations.
As part of GSS Operations, The Help Desk team responds to end user and vendor queries, supports the entire corporate card administration program, which includes application processing, card cancellation delinquency monitoring and chasing & card maintenance. The helpdesk team also acts as an interface between the Technology team and the end user.
Customer Service (AP/T&E/Procurement)
As manager of the team the associate will be responsible for the team’s service delivery, quality and timeliness of customer interactions & adherence to the defined control framework. The manager will also be responsible in ensuring a healthy environment for the team to work in, managing the employee lifecycle & employee welfare.
Principle Duties and Responsibilities
Knowledge and Skills
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer.