Customer Service Associate with Slovakian

Capita (Polska) Sp. z o.o.

  • Lesser Poland

    Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • As a Customer Service Associate at Capita you will be working within the field of online investment banking and stock trading. You will help deliver consistent, confident, friendly and reliable online support to each customer you engage with so they feel valued, understood and listened to.

  • Supporting Trade Republic customers in Slovakian via webchat and email (no calls)

  • Verifying customer details as part of KYC and AML activities

  • Supporting new clients with account setup

  • Solving challenging requests of our customers regarding trading and always making them feel that they are in good and safe hands

  • Working closely with other departments to answer even questions and provide the best possible customer service

  • Collaborating with our Tech Team by sharing customer feedback and proactively helping to continuously improve our trading app

Our requirements

  • Slovakian at B2 level or above

  • English at B2 level or above

  • Customer oriented attitude

  • Excellent organizational skills

  • Good knowledge of MS Office

  • Excellent communication skills to feel comfortable when collaborating with several different clients over webchat or email

  • Availability to work shifts 9am – 5pm or 10am – 6pm Monday to Saturday, 5 days a week

What we offer

  • Employee Assistance Program for employees and their families (psychological support)

  • An extra day off for voluntary activities close to your heart

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • Opportunity to become one of the Internal Trainers

  • A multinational environment with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • no dress code

  • coffee / tea

  • extra social benefits

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Recruitment stages
1

Sending your applications

2

Phone interview with our Recruiter

3

On-line language test

4

Ms Team interview with hiring managers

5

Final decision

Capita (Polska) Sp. z o.o.

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Scroll to the company’s profile