Oferta pracy

Customer Service Back Office Manager


  • Warszawa

    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Your responsibilities

  • Implement and develop control, monitoring, audit, support, and business intelligence processes in order to attain the Control, Sales, and Customer Satisfaction objectives

  • Constantly review existing KPI’s, processes and systems in order to achieve optimum operational cost efficiency and consistency.  Drive fact-based discussions to identify actions of improving the control and support to customers and support to the field teams

  • Drive asset productivity and cost control initiatives for all Manufacturer customers. Embedding smarter more intelligent tools for highlighting risks and the ability to allocate resources accordingly

  • Full ownership of customer onboarding and monitoring which includes customer contract and pricing setup and overall responsible for executing the annual hygienic maintenance like indexation, channel & exceptional pricing.

  • Ensure an effective and efficient team leadership – establishing priorities, development, coaching and mentoring programs and monitor performance and implement corrective actions if needed

  • Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality

Our requirements

  • Min. Bachelor in Economics, Supply Chain, Business Administration or related

  • Leadership Experience

  • Customer Service/ Back Office/ Sales Experience

  • International Mindset

  • Strong language skills - English & Polish

What we offer

  • Ability to develop your skills and understanding of business in a worldwide logistics company

  • Participation in worldwide projects

  • Area to build your independence and own responsibilities

  • Support at every stage of your career

  • At later stage independence in operating with real impact on the organization

  • Company car/ Car allowance

  • Attractive base salary with annual bonus & benefits (including transport allowance, private healthcare scheme, multisport card, additional life insurance, 3 days of paid leave for volunteering)

  • We are celebrating our successes with meal vouchers and events

As a Customer Service Manager, you will develop and run an efficient team of Customer Service Employees who deliver a high level of first-line office support and pro-active account managing for all customers in the business. You would be responsible for supporting Customers through delivering excellent service and increasing efficiency in administration. The Manager organizes and implements the strategy of the department to ensure customer and business satisfaction, target delivery, and cost reduction initiatives.


CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.

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