Data Administrator - Back Office

Your responsibilities

• Customer Service Support Section Specialist provides a high quality and timely day-to-day back office service. The Specialist is fulfilling the process requirements agreed by a business according to The Standard Lever Agreement, as well as perform allocated tasks within agreed Key Performance Indicators. In this role Specialist is accountable for a certain tasks portfolio to take ownership, drive accountability, demonstrate and communicate improvements for the process journey. All Specialist’s actions are performed in a timely manner and in compliance with Company guidelines and policies.

• Respond to stakeholder’s queries via generic email within agreed KPI’s in CSD SLA and KPI document

• If clarification needed organize meetings with stakeholders to fulfill request

• Keep the archive of listed documents in shared location mentioned in CSD SLA and KPI document for audit purposes

• Immediately report non-compliant issues

• Identifying gaps and opportunities along with possible suggestions for improvement, wherever possible

• Liaising with internal and external teams to find the best solutions to deliver the best service

• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved

• Maintaining a polite, respectful, and professional manner in communication

• Familiarizing yourself with new products and services as they are introduced

Our requirements

What we offer