Oferta pracy

Customer Service Coordinator in Business Travel

Antal SSC/BPO

  • Płock

    Płock, Masovian
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • Immediate employment
  • remote recruitment

Recruitment for

our client that develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide.

Check an offer of our Client!

Your responsibilities

  • Resolve queries and escalations on a timely basis.

  • Demonstrate commitment, ownership and accountability across the services we provide to our internal and external customers to avoid any potential delays or cause an adverse customer experience.

  • Monitor customer inquiry and exception workflows regularly to ensure resolution within the defined SLA and KPI.

  • Communicate at regular intervals with the customer and / or stakeholder advising on the status of the request

  • Identify and immediately communicate any potential red-flag or escalation situations.

  • Ensure all interactions and transactions are accurately and timely documented in business operation system for full transparency.

  • Focus on continuous learning and development.

  • Recommend process improvements changes based on business objectives.

  • Projects and / or tasks as assigned

Employer requirements

  • 2 years of experience in business operations \ customer experience \ customer service.

  • People Management experience.

  • Excellent command of English (min. C1).

  • Demonstrate high levels of customer service and operational excellence.

  • Digitally focused with demonstrated comfort using multiple technology platforms as an integrated component of their day to day role.

  • Ability to multi-task and prioritize in a fast paced environment.

  • High attention to detail is critical.

  • Proficient in Microsoft Windows environment (Excel, Word, PowerPoint, Teams, SharePoint).

  • Career oriented individual looking for a long term association.

Optional

  • Bachelor’s Degree preferred, but not required.

What employer offers

  • Interesting career path in a dynamic global environment (the company is one of the leaders in their industry)

  • Taking part in transition of business processes within Customer Service Operations

  • Competitive salary and incentive plans

  • Comprehensive benefits packages and wellness program

  • Hybrid work (80% home office, once a week work in the office)

  • Modern office in the centre of Warsaw (metro station: Rondo Daszyńskiego)

Antal SSC/BPO

In Antal we have been dealing with recruitment for over 20 years. Thanks to the fact that we operate in 10 specialised divisions, we have an excellent orientation in current industry trends. We precisely determine the specific nature of the job, classifying key skills and necessary qualifications. Our mission is not only to find a candidate whose competences fit the requirements of the given job advertisement, but first and foremost a position which meets the candidate’s expectations.

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