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Please note that the statements above are intended to describe the general nature and level of work to be performed by the employee assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.
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Customer Service Coordinator with German

Kimberly-Clark EMEA GBS Services sp. z o.o.

  • Wielicka 28, Podgórze, Kraków
    Kraków, Lesser Poland
  • valid for 2 days
    until: 21 May 2022
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28

Podgórze

Kraków

Your responsibilities

  • managing own customers portfolio, taking care of the whole order to delivery process, resolving inquiries and providing the best quality of service for our customers

  • partnering closely with regional stakeholders and other departments of the company, keeping professional and positive communication, working as a unique team Liaison with Capability Team

  • acting as a subject matter expert, providing team specific trainings, helping to resolve other team members queries regarding processes or communication with customers/stakeholders, helping other team members deal with emergency situations (like stock allocation or rollovers)

  • handling country mailbox on a daily basis, single point of contact for co-departments, managing and distributing the workload between team members, seeing the bigger picture and cascading all relevant information to team members TL back-up

  • coordinating ROTA TASKS and end of month process in team leader absence

  • requesting and organizing sufficient back up for team members in team leader absence

  • leading Tier 1 meetings or other team meetings in team leader absence

  • attending Tier 2 meetings in team leader absence or whenever required by team leader or senior manager

  • based on operational need, ad-hoc tasks

Our requirements

  • Previous experience in a customer facing role (min.2 years)

  • Problem solving skills and analytical mindset

  • Excellent communication skills (written & verbal)

  • Leadership/people management skills

  • Fluent English (C1 level required)

  • Fluent German (C1 level required)

  • SAP Expert proficiency

  • Salesforce Expert proficiency

What we offer

  • Competitive salary and attractive performance-related bonus

  • Office located in the heart of Krakow

  • Standard benefit package

  • Possibility of working from home occasionally

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation for this role.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland.

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.

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This is how we work
This is how we work