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Customer Service Coordinator with German

Kimberly-Clark EMEA GBS Services sp. z o.o.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28



Your responsibilities

  • managing own customers portfolio, taking care of the whole order to delivery process, resolving inquiries and providing the best quality of service for our customers

  • partnering closely with regional stakeholders and other departments of the company, keeping professional and positive communication, working as a unique team Liaison with Capability Team

  • acting as a subject matter expert, providing team specific trainings, helping to resolve other team members queries regarding processes or communication with customers/stakeholders, helping other team members deal with emergency situations (like stock allocation or rollovers)

  • handling country mailbox on a daily basis, single point of contact for co-departments, managing and distributing the workload between team members, seeing the bigger picture and cascading all relevant information to team members TL back-up

  • coordinating ROTA TASKS and end of month process in team leader absence

  • requesting and organizing sufficient back up for team members in team leader absence

  • leading Tier 1 meetings or other team meetings in team leader absence

  • attending Tier 2 meetings in team leader absence or whenever required by team leader or senior manager

  • based on operational need, ad-hoc tasks

Our requirements

  • Previous experience in a customer facing role (min.2 years)

  • Problem solving skills and analytical mindset

  • Excellent communication skills (written & verbal)

  • Leadership/people management skills

  • Fluent English (C1 level required)

  • Fluent German (C1 level required)

  • SAP Expert proficiency

  • Salesforce Expert proficiency

What we offer

  • Competitive salary and attractive performance-related bonus

  • Office located in the heart of Krakow

  • Standard benefit package

  • Possibility of working from home occasionally

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation for this role.

Kimberly-Clark EMEA GBS Services sp. z o.o.

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland.

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.

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