Customer Service Director

Menlo Electric S.A.

  • offer expired over a month ago
  • contract of employment, B2B contract
  • full-time
  • director, team manager
  • full office work, hybrid work
  • Immediate employment

Menlo Electric S.A.

Puławska 2

Mokotów

Warszawa

Your responsibilities

  • Comprehensive B2B customer service as part of the implementation of sales orders, completing the documentation necessary for the sales process and delivery,

  • Organizing and managing processes supporting of orders execution,

  • Ongoing control of the implementation of commercial orders,

  • Support the sales team in sales and after-sales service,

  • Overall responsibility for the development, performance and maintenance of the customer service activities of the organization,

  • Achieve maximum profitability and growth in accordance with organization plans,

  • Use CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customer’s issues and complaints in accordance with agreed requirements,

  • Recruiting, mentoring and developing customer service specialists team and nurture an environment where they can excel through encouragement and empowerment.

Our requirements

  • Experience in customer service department with B2B Clients-at least 4 years,

  • Excellent knowledge of management methods and techniques,

  • Strong experience in team management- at least 4 years, excellent managerial skills

  • Proficiency in English- minimum B2+ level,

  • Fluency in other EU languages would be an advantage,

  • Experience in leading an international/dispersed team- at least 3 years,

  • Strong client-facing and communication skills

  • Customer orientation,

  • Bachelor or Master degree,

  • Experience in a dynamic, fast growing company is a plus,

  • Experience in renewable / PV company- nice to have.

What we offer

  • Possibility of professional development in international, fast-growing company,

  • A possibility in participating in extremely interesting international projects and global scale of operations,

  • New challenges and expanding customer service knowledge every day- we operate on almost 30 markets!

  • Impact on shaping work, possibility to implement work ideas

  • High flexibility at work,

  • Work with amazing people

  • Positive impact on the environment by supporting the development of the renewable energy industry in Europe,

  • Friendly working atmosphere,

  • Team and events like that: https://www.youtube.com/watch?v=jkdl2UQDom8

  • Integration trips, budget for team integration, birthday presents and other benefits :)

Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

Menlo Electric S.A.

Menlo Electric is a fastest growing and leading PV distributor serving 300+ clients in 25+ countries monthly. Our more than 100 MW of components are located in 7 logistics hubs across Europe.

Founded in 2020, Menlo started with sales to only two countries - the Netherlands and Germany. We grew rapidly with local sales teams and offices launched almost every month. Our global aspiration is reflected in recent expansion to the MENA region. And we won't stop there!

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