Oferta pracy

F-Secure.

Customer Service Engineer with Danish and Swedish

F-Secure.O firmie

F-Secure.

Rataje 164

Poznań

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

Customer Service Engineer with Danish and Swedish
Miejsce pracy: Poznań
We at F-Secure Customer Support are all about customer experience and enabling customers to feel safe in the digital world. You will be the go-to person for our clients and customers worldwide. You get to share thoughts and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

Key Responsibilities

  • Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, e-mail, chat and online community) in Danish and Swedish languages.
  • Perform log analysis to find and resolve the root cause of issues reported by the customers.
  • Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
  • Represent the voice of the customer to influence future product improvement and development.
  • Advise the customer on how to stay safe on the Internet.

What are we looking for?

  • Experience in supporting customers via text, chat, email and phone
  • Patience in difficult situations
  • Strong communication and team working skills
  • Interest in anything and everything digital
  • Excellent spoken and written Danish, Swedish and English (Company language)

What will you get from us

We offer interesting challenges, competitive compensation and benefits. You get a chance to develop yourself professionally in an international and highly motivated team building products and services protecting people from real-world cyber threats.

Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.

F-Secure delivers research-led cyber security to defend organizations, society and people from real-world attacks and build resilience into their approach. Our people are a mix of technical and creative experts – diverse, talented, and passionate people – working tirelessly to help us advance the industry with new ways of thinking. They lead their own development, in and out of the office. They call the shots when it comes to building a place to call home in our organization.

Customer Service Engineer with Danish and Swedish
We at F-Secure Customer Support are all about customer experience and enabling customers to feel safe in the digital world. You will be the go-to person for our clients and customers worldwide. You get to share thoughts and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free and are now hiring a Customer Service Engineer to join our team.

Key Responsibilities

  • Provide support to our end customers, both consumers and corporate customers, on setup and configuration of F-Secure software via different support channels (phone, e-mail, chat and online community) in Danish and Swedish languages.
  • Perform log analysis to find and resolve the root cause of issues reported by the customers.
  • Work together with world-class experts in F-Secure Labs to combat malicious programs (malware).
  • Represent the voice of the customer to influence future product improvement and development.
  • Advise the customer on how to stay safe on the Internet.

What are we looking for?

  • Experience in supporting customers via text, chat, email and phone
  • Patience in difficult situations
  • Strong communication and team working skills
  • Interest in anything and everything digital
  • Excellent spoken and written Danish, Swedish and English (Company language)

What will you get from us

We offer interesting challenges, competitive compensation and benefits. You get a chance to develop yourself professionally in an international and highly motivated team building products and services protecting people from real-world cyber threats.

Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922). Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.

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