Customer Service Junior Specialist

  • Łódź, łódzkie
  • Łódź pokaż mapę
  • Specjalista
  • 22.08.2019
  • Ważna jeszcze 5 dni (do 21.09.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Change of Scandinavia SSC Sp. z o.o.

    CHANGE of Scandinavia is a Danish lingerie company with strong revenue and earnings growth. We design, develop and manufacture products under CHANGE Lingerie brand, which are sold at leading retail stores and department stores in Europe and Canada. We are rapidly growing with more than 230 stores. CHANGE of Scandinavia has more than 60 employees in Poland and over 500 worldwide. We are currently expanding our online Customer Service team in an office located in Lodz and we are looking for both full-time and part-time (weekends only) Customer Service agents.

    Customer Service Junior Specialist

    Workplace: Łódź

    Job Summary

    • Responsible for acting as a liaison between online customers and CHANGE of Scandinavia.

    Primary responsibilities

    • Answering (in English) customers’ phones, e-mails or chat messages for the following countries: Denmark, Sweden, Norway, Finland and Germany and resolving their complaints.
    • Building sustainable relationships and trust with customers through open and interactive communication.
    • Daily handling of customers and orders data in ERP system (MS Dynamics AX) and payment providers (AltaPay).
    • Daily contact with warehouse and stores about the status of orders, returns and more.
    • Working with customer service manager to ensure proper customer service is being delivered.
    • Compiling reports on Customer Service KPI’s.
    • Following communication procedures, guidelines and policies.

    Preferred background and qualifications

    • Fluency in English, both in speaking and writing.
    • Familiarity with CRM/ERP systems is an advantage.
    • Practical knowledge of Microsoft Office applications.
    • Ability to multi-task, prioritize, and manage time effectively.

    Preferred personal qualities

    • You characterize yourself as an ambitious person.
    • You enjoy working with many stakeholders at all levels of the organization.
    • You are flexible and open to work in changing business environment.

    We offer

    • Competitive salary.
    • Private medical care.
    • Group insurance.
    • Multisport card.
    • Challenging tasks that contribute to both professional and personal growth and development.
    • The opportunity to be part of a company recognized for innovation and growth.
    • A thriving environment characterized by team play and informality.

    If you are interested, please send your CV via Aplikuj button below.

    I hereby give consent for my personal data to be processed for the purposes of the present and future recruitment processes by Controller. with its registered office: Change of Scandinavia SSC Sp. z o.o., Łodz, 90-753, ul. Żeligowskiego 8/10. I declare, that all personal data included in the CV have been provided by me voluntarily and the consent may be revoked at any time.

    I acknowledge, that my personal data will be processed by the Controller for the purposes of future recruitment processes for a period of one year from the date of obtaining this statement. In addition, I confirm that I have been informed that I have the right to request from the Controller access to and rectification or erasure of your personal data or restriction of processing the data or to object to processing and the right to data portability, as far as allowed by law, as well as the information that you have the right to lodge a complaint with a supervisory authority.


    [Wersja Polska]

    Wyrażam zgodę na przetwarzanie moich danych osobowych w celach rekrutacyjnych dla potrzeb tej jak i przyszłych rekrutacji przez Administratora Danych Osobowych Change of Scandinavia SSC Sp. z o.o. z siedzibą w Łodzi (90-753) przy ul. Żeligowskiego 8/10. Oświadczam, że wszelkie dane osobowe zamieszczone w tym CV zostały podane przeze mnie dobrowolnie.

    Przyjmuje do wiadomości, że Administrator dla potrzeb przyszłych rekrutacji będzie przetwarzać moje dane osobowe przez okres jednego roku od dnia pozyskania niniejszego oświadczenia. Ponadto potwierdzam, że zostałem poinformowany o tym, że mam prawo do żądania od Administratora dostępu do swoich danych osobowych, ich sprostowania, usunięcia, żądania ograniczenia przetwarzania danych lub prawo do wniesienia sprzeciwu wobec przetwarzania, a także o prawie do przenoszenia danych o ile prawo na to zezwala oraz o prawie wniesienia skargi do organu nadzorczego.