Oferta pracy

Customer Service Lead MedTech CEE

Johnson & Johnson

  • Prague, Czech Republic

  • offer expired 3 days ago
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Build strongly motivated and customer-focused team with high sense of accountability

  • Deliver a superior Customer Experience maximizing adoption of the CX technologies

  • Manage service KPIs with proactive connection with all stakeholders on all roadblocks

  • Manage and control the budget for the CS department in line with the cost efficiency targets

  • Drive CS digital strategy and is accountable for the regional roll-out

  • Bring insights on customer behavior based on extensive analytics

  • Is accountable for process simplification and continuous improvement, reducing waste and pursuing the right first-time culture comply with all policies, standards, and regulations

  • Partner with the E2E SC and Commercial to promote collaboration and partnership across the function

  • Coach his Team and foster a Talents’ growth culture promoting DE&I and a strong adherence to Our Credo Values

Our requirements

  • Degree in Supply Chain/Business/Economics/Engineering

  • Fluent in English

  • 5+ years’ experience in management roles

  • 8+ years’ experience in supply chain

  • Strong business acumen and analytical skills

  • Exceptional communication and stakeholders’ management.

  • Solid understanding of Order-to-Invoice processes and systems

  • A positive minded team player and successful change agent

  • Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset

  • Great cross-functional collaborator

  • Strong focus on team development and coaching. Needs to be a servant leader

  • Continuous improvement mindset

  • A dynamic and self-driven personality, willing to go the extra mile even in periods of high workload

  • Strong analytical skills with the ability to evaluate large amounts of information leading to sound conclusions for effective decision making

  • System experience in JDE, SAP, Tableau, Power BI, Excel preferred

  • Experience in Healthcare and/or Medical Devices industry is preferred

What we offer

  • An opportunity to be part of a global market leader

  • A dynamic and inspiring working environment

  • Many opportunities to work on challenging projects and assignments

  • Possibilities for further personal as well as professional development

  • Many employee benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

Responsible for leading the operations and the finance health of the MedTech Customer Service department in Central East Europe, in full adherence with Our Credo values. Responsible for delivering best in class customer experience by focusing on providing excellence in customer care and OTC processes and on fostering partnership, collaboration and a culture of mutual trust. Plays an active role within the Organization with demonstrated ability to partner with key stakeholders at all levels from all functional areas such as Sales & Marketing, Quality, Finance, Supply Chain and Regulatory Affairs departments. Role model of the Continuous Improvement culture and devote to technology and innovation, looks for opportunities to streamline and automate non added value activities, eliminating waste.

Johnson & Johnson

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

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