Pracuj.plsharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Service Lead MedTech CEE
Johnson & Johnson
Prague, Czech Republic
abroad- offer expired 3 days ago
- contract of employment
- full-time
- manager / supervisor
Your responsibilities
Build strongly motivated and customer-focused team with high sense of accountability
Deliver a superior Customer Experience maximizing adoption of the CX technologies
Manage service KPIs with proactive connection with all stakeholders on all roadblocks
Manage and control the budget for the CS department in line with the cost efficiency targets
Drive CS digital strategy and is accountable for the regional roll-out
Bring insights on customer behavior based on extensive analytics
Is accountable for process simplification and continuous improvement, reducing waste and pursuing the right first-time culture comply with all policies, standards, and regulations
Partner with the E2E SC and Commercial to promote collaboration and partnership across the function
Coach his Team and foster a Talents’ growth culture promoting DE&I and a strong adherence to Our Credo Values
Our requirements
Degree in Supply Chain/Business/Economics/Engineering
Fluent in English
5+ years’ experience in management roles
8+ years’ experience in supply chain
Strong business acumen and analytical skills
Exceptional communication and stakeholders’ management.
Solid understanding of Order-to-Invoice processes and systems
A positive minded team player and successful change agent
Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset
Great cross-functional collaborator
Strong focus on team development and coaching. Needs to be a servant leader
Continuous improvement mindset
A dynamic and self-driven personality, willing to go the extra mile even in periods of high workload
Strong analytical skills with the ability to evaluate large amounts of information leading to sound conclusions for effective decision making
System experience in JDE, SAP, Tableau, Power BI, Excel preferred
Experience in Healthcare and/or Medical Devices industry is preferred
What we offer
An opportunity to be part of a global market leader
A dynamic and inspiring working environment
Many opportunities to work on challenging projects and assignments
Possibilities for further personal as well as professional development
Many employee benefits
Benefits
private medical care
life insurance
remote work opportunities
flexible working time
Responsible for leading the operations and the finance health of the MedTech Customer Service department in Central East Europe, in full adherence with Our Credo values. Responsible for delivering best in class customer experience by focusing on providing excellence in customer care and OTC processes and on fostering partnership, collaboration and a culture of mutual trust. Plays an active role within the Organization with demonstrated ability to partner with key stakeholders at all levels from all functional areas such as Sales & Marketing, Quality, Finance, Supply Chain and Regulatory Affairs departments. Role model of the Continuous Improvement culture and devote to technology and innovation, looks for opportunities to streamline and automate non added value activities, eliminating waste.
Johnson & Johnson
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences
That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!