Customer Service Lead With German

Michael Page

  • Katowice, śląskie

  • ogłoszenie wygasło rok temu
  • Umowa o pracę
  • Kierownik / Koordynator
Customer Service Lead with GermanNumer ref.: JN -112021-4535061

If You have outstanding leadership skills and experience in Customer Service that may be the perfect role for You. Take advantage of Your language skills in a global company and take another step in your career!


Client Details

A well-recognised production company known for their expertise in new technologies, performance materials, technologies, safety, and productivity solutions. Employees may count on dynamic career opportunities across different fields and industries. The leadership skills that are of utmost importance enable professional growth on an unprecedented field.


  • Leads a team of customer service representatives
  • Oversees the response to inbound customer calls and emails
  • Responsible for maintaining quality data and processes efficiency
  • Leads projects for standardisation and transformation across SPS
  • Searching for process improvements
  • Provides regular updates to Business Leadership on progress, and presents business cases for review and approval by Leadership
  • Responsible for team's performance management assessment (HPD process)
  • Oversees MOS with business to ensure swift resolution of escalations
  • Ensures compliance within SPS by driving transparency and alignment across functions and GBE's;
  • Enables business and functions to understand data and processes
  • Team's first point of contact when faced with general business or customer challenges
  • Onboarding and training of new members



  • Good English and German
  • At least 4 years' experience in Customer Service
  • Experience in leading cross-functional and global teams, also remotely
  • Experience in data migrations
  • Proven Leadership Skills
  • Very good and deep knowledge of SAP / ERP's
  • Excellent MS Excel skills and MS Office
  • Ability to support, assist and train others
  • Bachelor's degree

Job Offer

  • Possibilities to grow within the newly built structures
  • Telehealth options
  • Training and development opportunities
  • City center location in Katowice
  • Multinational team
  • Employee discounts on travel and entertainment, fitness or electronics

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