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Customer Service Manager (Fmcg)

  • Warszawa, mazowieckie
  • Kierownik
  • 01.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Customer Service Manager (FMCG)

    Warszawa 27840/001

     

    The successful candidate will have responsibility for the whole transition process and a day to day management of the Customer Services Department. The role is to provide leadership and direction to Customer Service Team to ensure that an excellent standard of service is provided and maintained.

     

    Client Details

     

    Our client, an international FMCG company, is looking for an experienced customer services to hire and lead a new team of customer service specialists (CEE region).

     

    Description

    • Co-create new structures of Customer Service Department
    • Manage and work with team members to maintain an efficient inventory holding for the brand ensuring the turn level is high, slow moving and obsolete stock is managed effectively
    • Understanding the process' end to end to effectively manage the team with a focus on outcome whilst operating within the rules of the business
    • To ensure that the Customer Services function operates effectively and that the functions activities are aligned to departmental and company objectives
    • Build effective, credible relationships with other teams and departments to deliver Customer Service Excellence.
    • To ensure the accurate processing of customer orders and order confirmations within agreed timescale.
    • To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customer
    • Organize and manage the team to prioritise workload, including supporting the team by being hands on when needed
    • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit

    Profile

     

    • Proven experience within a busy commercial customer service environment (order management)
    • Previous experience of managing a team Fluent English as a must
    • Experience gained within FMCG environment
    • Good knowledge of CRM and ERP Systems (SAP desirable)
    • Excellent customer awareness and focus
    • Excellent communication and interpersonal skills
    • Excellent planning, organising and prioritising skills
    • Excellent decision making and problem solving abilities - determine solutions for challenges

     

    Job Offer

     

    • An interesting offer for experienced leaders
    • Attractive salary + bonuses

     

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    About Michael Page

    Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world’s top employers.

    Michael Page is a part of the PageGroup, which operates through 164 offices in 34 countries worldwide. First established in London in 1976, we’ve been bringing job seekers and employers together for more than 35 years.

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