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Customer Service Manager

Groupe CAT

  • Katowice

    Katowice, Silesian
  • valid for 19 days
    until: 24 Dec 2021
  • contract of employment, contract of mandate
  • full-time
  • team manager
  • full office work

Your responsibilities

  • Ensure the proper performance of the services sold to customers under our contracts. Research and implement corrective action plans to ensure customer satisfaction

  • Customer service manager

  • Support Key Account Managers in the management of customer contracts

  • Organize, coordinate and supervise all departmental activities

  • Coordinate the monitoring of customer complaints on a daily basis as well as their escalation to the KAM

  • Support to KAM in the management of customer contracts on an operational level

  • Contribute to the improvement of corrective and preventive actions implemented (CAT/Customer action plan, monitoring of malfunctions.)

  • Participate in client / CAT operational meetings

  • Relay information between its customers and other CAT departments

  • Contribute to the improvement of the performance and be proposal force

  • Manage interfaces between internal and external business partners

  • Initiate root cause analyses, know how to link data to root cause symptoms

  • Ensure that the staff is appropriate for the activity (recruitment, training, management, etc)

  • Set and monitor individual and collective objectives (annual maintenance)

  • Formulate the individual training needs necessary for the control of the function

Our requirements

  • Bachelor’s degree 2/3 years with approximately 10 years of experience in a similar position

  • Problem Analysis and Resolution

  • Reliability and sense of responsibility

  • Contract and performance management

  • Ability to convince

  • Team Management

  • Perfect fluency in English – spoken and understood

Optional

  • Organizational and planning skills

  • Client Acumen, Diplomacy, and Negotiation

  • Collaborative, team player

  • Anticipating, knowing how to identify priorities

  • Reliability and sense of responsibility

  • Respect of commitments

  • Results orientation

  • Available, organized and rigorous

What we offer

  • stable employment in a company that is a leader in the vehicle logistics market

  • the possibility of professional development in an international work environment

  • participation in international projects

Groupe CAT

https://www.groupecat.com/

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Recruitment Process:

  • Pre-selection of application documents

  • Competency- based interview conducted by a representative of the HR Department and the recruiting manager

  • Practical knowledge test and / or language test

  • Meeting with the head of department

  • Final recruitment decision