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Customer Service Manager

Herbalife Nutrition GBSC Kraków Sp. z o.o.About the company

  • Puszkarska 7m, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

Herbalife Nutrition GBSC Kraków Sp. z o.o.

Puszkarska 7m

Kraków

Your responsibilities

In this role, you will be responsible for delivering the highest standards of service to Members by making the most effective and efficient use of Member Services staff and technology resources. You will also provide supervisory oversight to ensure proper recruiting, hiring, onboarding, training process, team workload is properly scheduled (WFM), monitored and adherence to service targets and SLAs is achieved. Furthermore, you will be responsible for the coaching and monitoring process together with Recognition Program supports staff morale, motivation, and service quality. You will be an added value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets.

Our requirements

  • Minimum 5+ years in a service industry (experience of working in an International environment preferably),

  • Evidence of an exceptional customer care track record proving levels of focus is key in this arena,

  • The desire and passion to exceed customer expectations and challenge continues to make a positive difference to the team, internal customers and Distributors,

  • Proven experience of working with budgets and managing CC KPIs,

  • Contact Center management experience,

  • Strong leadership skills with flexibility to lead with various styles as deemed appropriate to create change and opportunities for development,

  • Excellent interpersonal skills and a strong team player,

  • A fast learner with experience in Change Management,

  • Full command of the English language (Knowledge of another European language would be an advantage),

  • Excellent verbal & written communication skills,

  • Excellent knowledge of MS Office applications,

  • Well-organized with excellent time management skills,

  • Flexibility and willingness to travel are essential.

What we offer

  • Company laptop/Remote desktop,

  • Working from Home possibilities,

  • Personal development opportunities,

  • International environment,

  • Attractive salary, bonuses and benefits package including Luxmed VIP medical package, MyBenefit System (Multisport or Cafeteria), private insurance, entertainment events and many others,

  • Good atmosphere at work and comfortable working environment with Herbalife food, drinks and game corner,

  • No dress code,

  • Flexible working hours,

  • Chance to share your ideas and continuously improve our processes,

  • Opportunity to build up your expertise through coaching, soft skills and training sessions.

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • employee referral program

  • charity initiatives

  • access to company products

Recruitment stages
1

CV Evaluation

2

Phone screening

3

Zoom Interview

4

Employment Decision

Herbalife Nutrition GBSC Kraków Sp. z o.o.

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our office in Cracow was launched in 2012 to support the continued long-term growth of our Europe, Middle East and Africa operations. As of 2020, the centre employs over 260 Herbalife employees and that number continues to grow.

Our company offers a culture focused on your career to help you expand your talents and a chance to change lives: https://iamherbalifenutrition.com/.

For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.

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