Customer Service Manager
- offer expired 2 months ago
- contract of employment
- specialist (Mid / Regular)
An exciting team leadership opportunity in Maersk. You will work in a mature market and gain valuable market knowledge and exposure to key stakeholders within Poland and East Europe region.
In this role, you will be offered an excellent opportunity to enhance your leadership skills. You will work with high-performing colleagues and leading customers within Poland and beyond.
Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required. Act as a role model by representing the voice of the customers throughout the organisation whilst protecting the company’s interests.
Provide solutions and take the lead in resolving end-to-end process issues. Take full ownership in resolving cross-team and cross-functional issues.
The job holder will be reporting to the Country Customer Service Manager.
Manage, supervise and provide leadership for all aspects of the Customer Service team activities, driving implementation of commercial and operational strategies
Manage and drive adherence to standardize processes and tasks
Organize, coach, challenge, develop and remunerate all direct reports
Provide proactive daily support to the team
Maintain and develop existing and new customers through planned individual account support
Support global Care Business Partners and KC community in growing the business while keeping the required standards of the service
Promote E-commerce channels
Analyze business activities and suggest solutions
Provide regular coaching to direct reports enabling the development of the leadership pipeline
Bachelor degree or above
Excellent understanding of shipping process/procedure/practices
Leadership experience would be an advantage
Strategic planning and goal setting relating to the department and to the position
Excellent written and verbal communication skills (fluent English)
Professional PC skills - Microsoft Word, Excel and Power Point
Ability to work under pressure
Open mind, strong drive, commitment and sense of urgency
What we offer
An exciting role, part of a dynamic and international organisation with the possibility to continuously apply and develop your competencies.
You will get international exposure: As part of your job you will be building relationships with high level stake-holders and cross functional teams across the globe.
As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.