private medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Customer Service Manager
Oriflame Poland Sp. z o. o.
- Wołoska 22, Mokotów, WarszawaWarszawa, Masovian
- offer expired 4 months ago
- contract of employment
- full-time
- team manager
- hybrid work
- remote recruitment
Oriflame Poland Sp. z o. o.
Wołoska 22
Mokotów
Warszawa
Your responsibilities
Setting annual business and catalogue objectives for the customer service department: creating strategy and action plans
Team management, i.e.: motivation and development of subordinates; planning, organizing and monitoring the work of a on a regular basis
Ensuring high customer service quality:
Responsibility for achieving business objectives and maintain desired customer service quality
Monitoring the results of agents satisfaction survey
Development and implementation of customer service standards
KPI monitoring
Maintaining active contact with other departments of the company, involved in the customer service process (sales, delivery, finance, marketing etc.)
Implementing changes required by the law, related to customer service e.g. changes in consumer law informing consultants about changes.
External communication with business partners.
Our requirements
If you know the highest quality customer service
CEX/DEX/UX concepts are close to your heart
If you have an analytical sense and you freely communicate in English
You are great at what you do
Minimum 4-years experience in similar position in customer service
Minimum 3-years experience in managing a big team
Very good knowledge of Power Point & Excel
Fluent English and Polish
High empathy in interpersonal relations
Flexibility and ability to adapt to changing reality in order to ensure best results for the company
Ability to solve problems and make decisions
What we offer
Medical private insurance (Medicover)
Life insurance (Compensa)
Cafeteria of benefits (MyBenefit system) with subsidized sport card
Cosmetic allowance (possibility to try great Oriflame products)
Internal training opportunities and access to LinkedIn Learning platform
Home Office options (Hybrid work model) and flexible working hours
Great organization culture and possibility to work in multinational teams
Benefits
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
no dress code
parking space for employees
christmas gifts
birthday celebration
internal trenings and access to linkedin learning platform
modern office with creative room
space for bikes and shower in the office
unlimited access to our Wellness products
Corporate Social Responsibility Activities
Purpose of the role
Customer Service Manager coordinates, facilitates and monitors the work of a department, which provides multichannel customer service. He ensures high quality of provided services and works on its’ continuous improvement.
Oriflame Poland Sp. z o. o.
Founded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our portfolio of nature-inspired beauty products powered by science are marketed through approximately 3 million Independent Oriflame Brand Partners.