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Customer Service Manager

Oriflame Poland Sp. z o. o.

Oriflame Poland Sp. z o. o.

Wołoska 22



Your responsibilities

  • Setting annual business and catalogue objectives for the customer service department: creating strategy and action plans

  • Team management, i.e.: motivation and development of subordinates; planning, organizing and monitoring the work of a on a regular basis

  • Ensuring high customer service quality:

  • Responsibility for achieving business objectives and maintain desired customer service quality

  • Monitoring the results of agents satisfaction survey

  • Development and implementation of customer service standards

  • KPI monitoring

  • Maintaining active contact with other departments of the company, involved in the customer service process (sales, delivery, finance, marketing etc.)

  • Implementing changes required by the law, related to customer service e.g. changes in consumer law informing consultants about changes.

  • External communication with business partners.

Our requirements

  • If you know the highest quality customer service

  • CEX/DEX/UX concepts are close to your heart

  • If you have an analytical sense and you freely communicate in English

  • You are great at what you do

  • Minimum 4-years experience in similar position in customer service

  • Minimum 3-years experience in managing a big team

  • Very good knowledge of Power Point & Excel

  • Fluent English and Polish

  • High empathy in interpersonal relations

  • Flexibility and ability to adapt to changing reality in order to ensure best results for the company

  • Ability to solve problems and make decisions

What we offer

  • Medical private insurance (Medicover)

  • Life insurance (Compensa)

  • Cafeteria of benefits (MyBenefit system) with subsidized sport card

  • Cosmetic allowance (possibility to try great Oriflame products)

  • Internal training opportunities and access to LinkedIn Learning platform

  • Home Office options (Hybrid work model) and flexible working hours

  • Great organization culture and possibility to work in multinational teams


  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • no dress code

  • parking space for employees

  • christmas gifts

  • birthday celebration

  • internal trenings and access to linkedin learning platform

  • modern office with creative room

  • space for bikes and shower in the office

  • unlimited access to our Wellness products

  • Corporate Social Responsibility Activities

Purpose of the role

Customer Service Manager coordinates, facilitates and monitors the work of a department, which provides multichannel customer service. He ensures high quality of provided services and works on its’ continuous improvement.

Oriflame Poland Sp. z o. o.

Founded in Sweden 1967, we are a social selling beauty company present in over 60 countries around the world. We have a different and holistic view on beauty – Beauty by Sweden. For us beauty is a way of life; to be healthy, enjoy beautiful skin and to find your personal expression. Our portfolio of nature-inspired beauty products powered by science are marketed through approximately 3 million Independent Oriflame Brand Partners.

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