Customer Service Manager with German

FRISTAO firmie

Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna
  • Warszawa, mazowieckie

  • Ważna 21 godzin
  • Umowa o pracę
  • Pełny etat
  • Kierownik / Koordynator

We are Swiss Award Winning BPO and we want to share our space in the heart of Warsaw with YOU.

Imagine having best of both worlds – limitless career options within reliable, international structure and start-up-like vibes (meaning no dress code, constant learning mindset and truly friendly atmosphere). FRISTA makes that possible and that’s just a starter pack for climbing your way up and #Aim4thetop of realizing your potential.

 

We experience dynamic growth, building the teams for our international clients in many areas – HR, Accounting, Customer Service, IT services and many more. This is why we are currently searching for more dedicated and talented team-players to join us!

 

Customer Service Manager with German
Miejsce pracy: Warszawa
2020/06/10

Why you should apply: 

 

  • The possibility of using daily your languages: German and English
  • Positive and energetic working environment in the fast growing international FRISTA team
  • Prospects for the future – over a half of all higher level positions are taken over by internally promoted employees
  • Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning
  • Stable employment with private medical care and Multisport Card
  • Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station

 

Your role: 

  • Managing the Customer Service team of the Swiss retail chain
  • Playing a key role in business development by developing, planning and implementing effective solutions, instructions and best practices
  • Training and motivating employees and controlling their daily tasks
  • Assessment of progress towards the targets based on KPIs
  • Monitoring and ensuring preparation for periods related to increased sales (holiday period, etc.)
  • Responsibility for customer satisfaction

 

Requirements:

  • Experience in managing a B2C customer service team
  • Very good knowledge of German and English (at least C1 level)
  • Knowledge of French and/or Italian would be a great advantage
  • Very good knowledge of the KPI-based work system
  • Goal- oriented attitude, ability to face and solve difficulties
  • Ability to motivate the team and to structure the work

 

If you are looking for a new challenge in an international environment,
please send us your updated CV in English.

www.frista.com

We are Swiss Award Winning BPO and we want to share our space in the heart of Warsaw with YOU.

Imagine having best of both worlds – limitless career options within reliable, international structure and start-up-like vibes (meaning no dress code, constant learning mindset and truly friendly atmosphere). FRISTA makes that possible and that’s just a starter pack for climbing your way up and #Aim4thetop of realizing your potential.

 

We experience dynamic growth, building the teams for our international clients in many areas – HR, Accounting, Customer Service, IT services and many more. This is why we are currently searching for more dedicated and talented team-players to join us!

 

Customer Service Manager with GermanNumer ref.: 2020/06/10

Why you should apply: 

 

  • The possibility of using daily your languages: German and English
  • Positive and energetic working environment in the fast growing international FRISTA team
  • Prospects for the future – over a half of all higher level positions are taken over by internally promoted employees
  • Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning
  • Stable employment with private medical care and Multisport Card
  • Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station

 

Your role: 

  • Managing the Customer Service team of the Swiss retail chain
  • Playing a key role in business development by developing, planning and implementing effective solutions, instructions and best practices
  • Training and motivating employees and controlling their daily tasks
  • Assessment of progress towards the targets based on KPIs
  • Monitoring and ensuring preparation for periods related to increased sales (holiday period, etc.)
  • Responsibility for customer satisfaction

 

Requirements:

  • Experience in managing a B2C customer service team
  • Very good knowledge of German and English (at least C1 level)
  • Knowledge of French and/or Italian would be a great advantage
  • Very good knowledge of the KPI-based work system
  • Goal- oriented attitude, ability to face and solve difficulties
  • Ability to motivate the team and to structure the work

 

If you are looking for a new challenge in an international environment,
please send us your updated CV in English.

www.frista.com

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