Oferta pracy

Customer Service Operation Manager

Booksy International Sp. z o.o.

  • Łódź

    Łódź
  • offer expired over a month ago
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • team manager
  • home office work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Mapping, analyzing, and improving existing processes, as well as designing new ones to ensure the highest customer service standard and employee satisfaction

  • Supporting creation and maintenance of training curriculum and overseeing continuous learning of employees

  • Addressing ongoing reporting needs of reps and managers, as well as supporting our operations and strategy teams in their initiatives

  • Cooperating with team leaders and managers to establish standards of excellence and overseeing the implementation of these

  • Leveraging and administering a wide variety of support systems to guarantee seamless

  • customer experience (e.g. VoIP, chat, chatbots, internal and external knowledge repositories, QA platform, learning management platform, CRM)

  • Working closely among others with the US and Global Operations Teams, Customer

  • Success (US), Product Teams (PL)

Our requirements

  • Over four years of professional experience in a mix of operational process and system support, process improvement, project management, analytical and consulting roles (ideally including experience in a fast-growth international business environment e.g.

  • SaaS, marketplace, or other technology business)

  • Experience in building, scaling, and operations management in a customer service or call center

  • Knowledge of contact center software (phone/chat/email), technologies, and applications (VoIP/Chat/Email)

  • Work experience with Salesforce will be an advantage

  • High sense of responsibility, hands-on and getting things done approach

  • Analytical, data interpretation, and reasoning skills

  • English knowledge on B2/C1 level

What we offer

  • Type of contract to suit your needs and flexible working hours.

  • Possibility to work remotely or in one of our dog-friendly offices (Warsaw, Bielsko-Biała).

  • Work in a harmonious team, always ready to help.

  • Real influence on the shape of applications used by several million users.

  • Opportunity to grow in an international environment - we have teams in 8 countries including USA, Mexico and UK!

  • Benefits: private medical care, Multisport cards, life insurance, free online English classes, cafeteria platform and much more

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • employee referral program

  • charity initiatives

  • cafeteria platform

Recruitment stages
1

Analiza nadesłanych CV

2

Rozmowa telefoniczna

3

Pierwsze spotkanie rekrutacyjne

4

Drugie spotkanie rekrutacyjne

5

Decyzja

Booksy International Sp. z o.o.

Booksy is the leading beauty marketplace for finding, scheduling and managing appointments

(with over $1.3bn annualized GMV run-rate and over 9 million bookings per month worldwide),

anchored by a SaaS app for business management.

Our mission is simple, to bring peace of mind to scheduling, giving time back for living life fully.

We are a dynamic company experiencing tremendous growth filled with opportunities for

professional development for all different skills and backgrounds - from the people who develop

our product to the people who develop our services. Whatever your role is within Booksy, you

can see your direct impact daily!

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