Oferta pracy

Customer Service & Operations Analyst - Anti Money Laundering

National Westminster Bank plc

  • Kuyavia-Pomerania

  • offer expired 12 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard

  • As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed

  • Making sure processing is performed accurately and within an agreed turn-around time

  • Participating in initiatives that help improve our customer service, processes and procedures

  • Reviewing processing errors and customer complaints to help identify trends and training needs

Our requirements

  • You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail

  • Experience in performing enhanced due diligence reviews

  • Proficient analytical skills

  • Understanding of transactional analysis and red flags

  • An understanding of the financial services industry and our customers

  • Knowledge of our products, processes and banking systems

  • Good written and spoken communication skills

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • dental care

  • corporate sports team

  • retirement pension plan

  • no dress code

  • extra social benefits

  • pre-paid cards

  • employee referral program

  • charity initiatives

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities

  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business

  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work

How we'll reward you

You'll start on a competitive reward package. Your package includes the chance to join our NatWest Group benefits scheme and to choose from a range of protection, healthcare or lifestyle extras.


By understanding the needs of our colleagues we attract even more great people to work here. We hire the best people for the position on offer. Regardless of gender, race, culture, creed or physical abilities.

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