Oferta pracy

Customer Service & Operations Analyst - Anti Money Laundering

National Westminster Bank plc

  • Pomeranian

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Your responsibilities

  • Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard

  • As you continue to develop in your role, you’ll also deputise for and support your manager with work allocation, process training and supporting others in your team by sharing your knowledge

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed

  • Making sure processing is performed accurately and within an agreed turn-around time

  • Participating in initiatives that help improve our customer service, processes and procedures

  • Reviewing processing errors and customer complaints to help identify trends and training needs

Our requirements

  • You’ll have good analytical skills and ability to form opinion based on large amounts of data. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail

  • An understanding of the financial services industry and our customers

  • Eagerness to learn and acquire new skills

  • Knowledge of our products, processes and banking systems

  • Good written and spoken communication skills

What we offer

  • Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more

  • This role is based in Poland and as such all normal working days must be carried out in Poland

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • dental care

  • corporate sports team

  • retirement pension plan

  • no dress code

  • extra social benefits

  • pre-paid cards

  • employee referral program

  • charity initiatives

Join us as an Anti-Money Laundering Operations Analyst

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities

  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business

  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work

How we'll reward you

You'll start on a competitive reward package. Your package includes the chance to join our NatWest Group benefits scheme and to choose from a range of protection, healthcare or lifestyle extras.


By understanding the needs of our colleagues we attract even more great people to work here. We hire the best people for the position on offer. Regardless of gender, race, culture, creed or physical abilities.

We value competences gained as a result of the own social project. #cenimyprojektspołecznywCV