Oferta pracy

Customer Service & Operations Analyst - Complex

National Westminster Bank plc

  • Kuyavia-Pomerania

  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment

Your responsibilities

  • In this key role, you’ll be investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs

  • Corresponding with our high risk customers by email, letter and inbound and outbound telephone calls

  • Delivering the most appropriate and fit-for-purpose solution to meet stakeholder needs

  • Capturing and collating MI as required, according to the recognised processes and practices

  • Reviewing processing errors and customer complaints to identify trends and training needs

  • Supporting with the development and maintenance of the business continuity plans

Our requirements

  • To be successful in this role, you’ll need an in-depth understanding of the financial services industry and CDD requirements, including complex triggers and high risk industries

  • Excellent written and spoken communication skills

  • Experience in performing and enhanced client due diligence reviews

  • The ability to work accurately, to deadlines and with high levels of attention to detail

  • Proficient analytical skills

  • Good written and spoken communication skills

  • Knowledge of high risk sectors: Charities/Armaments and Defence/Shipping will be an asset

What we offer

  • Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more

  • This role is based in Poland and as such all normal working days must be carried out in Poland

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • dental care

  • corporate sports team

  • retirement pension plan

  • no dress code

  • extra social benefits

  • pre-paid cards

  • employee referral program

  • charity initiatives

Join us as a Customer Service & Operations Analyst - Complex

  • This is an opportunity to make a positive impact on our high risk customers, as you deliver successful customer and business outcomes

  • You’ll be actively participating in initiatives to improve customer service, processes and procedures

  • You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

How we'll reward you

You'll start on a competitive reward package. Your package includes the chance to join our NatWest Group benefits scheme and to choose from a range of protection, healthcare or lifestyle extras.


By understanding the needs of our colleagues we attract even more great people to work here. We hire the best people for the position on offer. Regardless of gender, race, culture, creed or physical abilities.

We value competences gained as a result of the own social project. #cenimyprojektspołecznywCV