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Customer Service Order Management Analyst - Greek, English, Polish

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 2015-03-24

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Service Order Management Analyst
    (languages: Greek, English, Polish)

    Key responsibilities:

    • Support the business growth objectives through executing order management, returns/dispute management and reporting activities for the respective customers within Eastern European organization.
    • Serve as the primary order management liaison for the LS&Co. sales organization.
    • Ensure highest level of customer service and support provided to business partners and customers thru proactive communication to ensure all issues are resolved on time and in quality manner.
    • Generate management level reporting; effectively review and analyze the order KPIs for customers assigned. Deliver daily/weekly/monthly reporting.
    • Modify orders in accordance with order management policies and procedures. Inform customers about procedures of orders’ changes.
    • Keep customers’ database for Sales and Marketing purposes updated.
    • Support POSMs planning & distribution processes. Manage logistical operations connected with POSMs and furniture.

    Profile:

    • Minimum 2 years of customer service experience with a branded goods in international company, preferably within apparel industry. Experience of working in Greek language will be an asset.
    • Fluent Greek and Polish language is a must, English language level at least as intermediate. Russian will be an asset.
    • Experienced in Customer Service transactions (handling customer requests in prompt, efficient and courteous manner, able to work independently to work cross functionally to address customer, business partner issues and team work needs).
    • Experienced in establishing, managing and growing customer relationships by understanding of needs, applying best practices to improve customer satisfaction.
    • Excellent organizational/prioritization skills; attention to detail.
    • Excellent verbal and written communication skills with an ability to communicate at all levels of the organization and with business partners.
    • Strong interpersonal skills with focus on collaborative teamwork.
    • Computer literacy: MSExcel, MSOutlook, MSWord. SAP and BO knowledge will be an asset.
    • Education: minimum high school degree.
     

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