Bayer Service Center Gdańsk

Customer Service / Order Management Expert

Bayer Service Center GdańskO firmie

Bayer Service Center Gdańsk

Olivia Tower

Gdańsk

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At the same time, the Group aims to create value through innovation, growth and high earning power. Bayer is committed to the principles of sustainable development and to its social and ethical responsibilities as a corporate citizen. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Customer Service / Order Management Expert
Miejsce pracy: Gdańsk

Major tasks and responsibilities 

  • Maintaining a positive, empathetic and professional attitude toward customers.
  • Acknowledging and resolving customer complaints/inquiries.
  • Optimization of  the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
  • Key contributor within the O2C organization in order to discuss process related topics across O2C areas.
  • Support Regional Order-to-Bill team lead in coordination topics.
  • Support operational business to efficiently run operations, when needed.
  • Escalate and / or provide guidance on all exceptions / deviations encountered by Order-to-Bill Regional team.
  • Act as subject-matter-expert for the regional Order-to-Bill -related topics.
  • Analyze key metrics and perform root-cause analysis, as needed.

Qualifications

  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
  • 5+ years of experience in Customer Service or other similar related Order-to-Cash processes.
  • Strong communication and presentation skills.
  • Highly customer oriented.
  • Problem solving, decision-making and organizational skills.
  • Project and people management skills.
  • Ability to embrace change and be able to work in a changing environment.
  • Ability to lead and coordinate cross-country, virtual teams if needed.
  • Fluent German (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English.

We offer:

  • Flexible working hours;
  • Training for a role and opportunity to learn;
  • Attractive salary and bonuses;
  • Office in a comfortable business center;
  • Complex medical care and individual life insurance, sports card;
  • Good working conditions and comfortable working environment: relax and creativity room;
  • A room for parents and children.

 

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV.

  

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

 

Bayer is an equal opportunities employer. In the selection process we are guided only by the competencies we require for a particular position.

 

At Bayer, we believe that our employees deserve to work in an environment where fairness and respect are the foundation of our organizational culture.

 

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At the same time, the Group aims to create value through innovation, growth and high earning power. Bayer is committed to the principles of sustainable development and to its social and ethical responsibilities as a corporate citizen. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Customer Service / Order Management Expert

Major tasks and responsibilities 

  • Maintaining a positive, empathetic and professional attitude toward customers.
  • Acknowledging and resolving customer complaints/inquiries.
  • Optimization of  the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team.
  • Key contributor within the O2C organization in order to discuss process related topics across O2C areas.
  • Support Regional Order-to-Bill team lead in coordination topics.
  • Support operational business to efficiently run operations, when needed.
  • Escalate and / or provide guidance on all exceptions / deviations encountered by Order-to-Bill Regional team.
  • Act as subject-matter-expert for the regional Order-to-Bill -related topics.
  • Analyze key metrics and perform root-cause analysis, as needed.

Qualifications

  • Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively an equivalent progressive working experience.
  • 5+ years of experience in Customer Service or other similar related Order-to-Cash processes.
  • Strong communication and presentation skills.
  • Highly customer oriented.
  • Problem solving, decision-making and organizational skills.
  • Project and people management skills.
  • Ability to embrace change and be able to work in a changing environment.
  • Ability to lead and coordinate cross-country, virtual teams if needed.
  • Fluent German (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English.

We offer:

  • Flexible working hours;
  • Training for a role and opportunity to learn;
  • Attractive salary and bonuses;
  • Office in a comfortable business center;
  • Complex medical care and individual life insurance, sports card;
  • Good working conditions and comfortable working environment: relax and creativity room;
  • A room for parents and children.

 

If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV.

  

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

 

Bayer is an equal opportunities employer. In the selection process we are guided only by the competencies we require for a particular position.

 

At Bayer, we believe that our employees deserve to work in an environment where fairness and respect are the foundation of our organizational culture.

 

Ogłoszenie archiwalne