- Sienna 64, WarszawaWarszawa, Masovian
- Valid for 8 daysuntil: 23 May 2021
- contract of employment
- specialist (Mid / Regular), senior specialist (Senior)
quality customer service department work organization and control;
quality assurance of customer service processes and policy assurance;
introduction and monitoring of customer service department performance indicators;
smooth point of sale - ensuring the operation of islands / shops;
optimization of the department's work process;
ensuring the highest quality of customer service;
ensuring of reaching department KPI‘s and sales point sales results;
problem solving, identification and control of customer complaint handling procedures;
work with an internal contact center: indicator monitoring, staff training, reporting, process optimization;
instructing the customer service and sales staff of the department employee;
introduction of new customer service processes and process improvement;
monitoring the activities of the department, preparation and submission of activity reports;
monitoring the implementation of the customer service standard, monitoring and analysis of the results;
maintenance and improvement of the motivation system for customer service managers;
creation and supervision of work schedules;
management of accounting documents;
sales program management.
team management and motivation skills;
work experience in the field of customer service, consulting; sales management
experience of leadership teams;
communication skills that meet high standards;
ability to manage, accumulate and systematize information, prepare conclusions, department plans and reports;
independent departmental activities and analysis;
seeking to resolve conflict situations;
Retail network management experience.
What we offer
Career as a customer service manager in growing company
interesting, dynamic and responsible work;
active participation in the management of the company, not only in the field of customer service but also in improving the company's activities;
good working conditions, a friendly team, modern and comfortable work tools;
stable and timely payment of wages;
Super Prezenty Sp. z o.o.
Dołącz do nas i spełniaj marzenia naszych klientów... i swoje.
Jesteśmy w Polsce od 2012 roku, należymy do międzynarodowej grupy Gera Dovana.
Nasze produkty to nietuzinkowe prezenty, przeżycia w formie eleganckich kart podarunkowych na lot balonem, jazdę szybkim samochodem, kurs gotowania, romantyczną kolację, orientalny masaż czy wiele innych.
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