Oferta pracy

TIPSER POLAND sp. z o.o.

Customer Service Representative for US market

TIPSER POLAND sp. z o.o.O firmie

TIPSER POLAND sp. z o.o.

Rynek 49

Wrocław

Tipser changes the outlook of buyable content in any shape, type, or form. The highly driven tech-company (launched in 2015) is formed in Stockholm, Sweden (HQ) with offices in Wroclaw (POL) and Barcelona (ESP). As of today, we are more than 50 employees spread over those three countries. 

Tipser is a scale-up tech-company that builds and offers a groundbreaking platform that enables e-commerce on any site, bringing the consumer closer to the brand and the brand closer to the publisher. We aim to be the backbone of future e-commerce. 

Our clients are the major media houses in Scandinavia, Germany, and France. Our international expansion will continue during 2020, more countries will come, and that’s why we need YOU in our Inventory and Merchant Success Team!
Customer Service Representative for US market
Workplace: Wrocław Rynek
Miejsce pracy: Wrocław
  • As a Customer Service Representative, you are the face and the voice of Tipser by handling any inquiry from both, our Merchants (brands and retailers), as well as from the end-consumers that buy products through the Tipser platform.
  • You will work part or full time during evenings, nights and Sundays to cover four of the main US time zones (9am-5pm US time; 3pm-2am polish time)
  • We plan do start the project at the turn of February and March

Your daily tasks will include:

  • Support customers and merchants mainly by email, chat and also occasionally by phone(max 3h per shift).
  • Offering our end-consumers the best possible service and maybe even up-sales? :)
  • Guiding and helping Merchants and end-consumers to navigate on the Tipser Platform.
  • Staying well-informed on current sales campaigns.
  • Understanding the Tipser platform in-depth and making the best of it for our Merchants, as well as the for the end-consumers.

In this role we think you are:

  • English (C1), as we are an international team and you will work for US market
  • Additional language (Swedish, German or French) will be an added advantage
  • A master of finding the right solution for us and our customers.
  • No previous experience in customer service is required, but it would be helpful if you previously worked in the customer care/service industry.
  • You work well under pressure and keep a high level of service.
  • You are very communicative, as well as problem-solving and inventive in your daily work.
  • You will be part of a working environment where you should be able to manage your time according to the workload yourself and being able to handle stress and ad-hoc matters.
  • You are self-going and happy to pick up any challenges that our Merchants or consumers might have.
  • You are eager to learn and curious about tech/e-commerce, Tipser being a tech-company within e-commerce.

We Offer:

  • On this job we assist you improve your language by offering a course and boost physical condition during yoga classes .
  • We care about your health so every day we indulge you with fresh fruits and give you opportunity to take an endowment Luxmed healthcare.
  • We offer an international working environment where the team is the focus and our passion and enthusiasm for the Tipser-platform are the keys to success.
  • We try to keep a relaxed and fun atmosphere around the office and not only - we give you holiday's bonuses for even more amusements outside the office.
  • We are a creative and driven team and you will be part of creating and optimizing procedures of our daily routines. Our beautiful Wroclaw-office has an amazing location on the market square in the city center. Traveling occasionally might be part of the experience as the other half of the team is located in Stockholm, Sweden.

We are looking forward to your application!

If you are interested, please send your CV via the Aplikuj button below.

Please include the following statement in your application: "I hereby consent to process by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to the processing of my personal data by the advertiser for the purposes of any future recruitment processes."

Tipser changes the outlook of buyable content in any shape, type, or form. The highly driven tech-company (launched in 2015) is formed in Stockholm, Sweden (HQ) with offices in Wroclaw (POL) and Barcelona (ESP). As of today, we are more than 50 employees spread over those three countries. 

Tipser is a scale-up tech-company that builds and offers a groundbreaking platform that enables e-commerce on any site, bringing the consumer closer to the brand and the brand closer to the publisher. We aim to be the backbone of future e-commerce. 

Our clients are the major media houses in Scandinavia, Germany, and France. Our international expansion will continue during 2020, more countries will come, and that’s why we need YOU in our Inventory and Merchant Success Team!
Customer Service Representative for US market
Workplace: Wrocław Rynek
  • As a Customer Service Representative, you are the face and the voice of Tipser by handling any inquiry from both, our Merchants (brands and retailers), as well as from the end-consumers that buy products through the Tipser platform.
  • You will work part or full time during evenings, nights and Sundays to cover four of the main US time zones (9am-5pm US time; 3pm-2am polish time)
  • We plan do start the project at the turn of February and March

Your daily tasks will include:

  • Support customers and merchants mainly by email, chat and also occasionally by phone(max 3h per shift).
  • Offering our end-consumers the best possible service and maybe even up-sales? :)
  • Guiding and helping Merchants and end-consumers to navigate on the Tipser Platform.
  • Staying well-informed on current sales campaigns.
  • Understanding the Tipser platform in-depth and making the best of it for our Merchants, as well as the for the end-consumers.

In this role we think you are:

  • English (C1), as we are an international team and you will work for US market
  • Additional language (Swedish, German or French) will be an added advantage
  • A master of finding the right solution for us and our customers.
  • No previous experience in customer service is required, but it would be helpful if you previously worked in the customer care/service industry.
  • You work well under pressure and keep a high level of service.
  • You are very communicative, as well as problem-solving and inventive in your daily work.
  • You will be part of a working environment where you should be able to manage your time according to the workload yourself and being able to handle stress and ad-hoc matters.
  • You are self-going and happy to pick up any challenges that our Merchants or consumers might have.
  • You are eager to learn and curious about tech/e-commerce, Tipser being a tech-company within e-commerce.

We Offer:

  • On this job we assist you improve your language by offering a course and boost physical condition during yoga classes .
  • We care about your health so every day we indulge you with fresh fruits and give you opportunity to take an endowment Luxmed healthcare.
  • We offer an international working environment where the team is the focus and our passion and enthusiasm for the Tipser-platform are the keys to success.
  • We try to keep a relaxed and fun atmosphere around the office and not only - we give you holiday's bonuses for even more amusements outside the office.
  • We are a creative and driven team and you will be part of creating and optimizing procedures of our daily routines. Our beautiful Wroclaw-office has an amazing location on the market square in the city center. Traveling occasionally might be part of the experience as the other half of the team is located in Stockholm, Sweden.

We are looking forward to your application!

If you are interested, please send your CV via the Aplikuj button below.

Please include the following statement in your application: "I hereby consent to process by the advertiser of my personal data, included in my application documents, for the purposes to implement the recruitment process according to the act of 29 August 1997 on personal data protection (consolidated text: Journal of Laws of 2016, pos. 922). I also consent to the processing of my personal data by the advertiser for the purposes of any future recruitment processes."

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