Do you speak German? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!
Customer Service Representative German - order service
Nr ref.: /294/01/2019/AŁ/37313
what we offer:
- full-time labour contract (3 months trial period and then indefinite contract)
- working for the international company
- the opportunity to become a part of team of professionals with lots of opportunity to grow
- multicultural environment
- competitive salary
- office in a convenient location in Warsaw
- to provide outstanding Customer Service to both internal and external Customers, consistently meeting or exceeding their expectations within scope of processes
- to manage all Customer contact with professionalism and efficiency in line with agreed company standards
- to process all internal and external orders (email/fax)
- to process, investigate and resolve Customer queries using the complaint management system
- to constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
- work towards the achievement of all departmental KPIs
what we expect:
- English- fluent; German- min. good level
- customer service oriented with strong focus on customer satisfaction
- professional telephone & email etiquette
- excellent prioritisation of workload, adept at problem solving and self -managing escalations
- good working knowledge of Microsoft Office (Excel, Word etc).