Customer Service Representative German - order service

  • Warszawa, mazowieckie
  • Specjalista
  • 20.02.2019
  • Ważna jeszcze 1 dzień (do 22.03.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Do you speak German? Are you looking for a job with languages? Would you like to work in an international company? Are you interested in a job in which you can develop yourself? Join to our Clients company well know international brand!

    Customer Service Representative German - order service
    Nr ref.: /294/01/2019/AŁ/37313
    Warszawa
    what we offer:
    • full-time labour contract (3 months trial period and then indefinite contract)
    • working for the international company
    • the opportunity to become a part of team of professionals with lots of opportunity to grow
    • multicultural environment
    • competitive salary
    • office in a convenient location in Warsaw
    your tasks:
    • to provide outstanding Customer Service to both internal and external Customers, consistently meeting or exceeding their expectations within scope of processes
    • to manage all Customer contact with professionalism and efficiency in line with agreed company standards
    • to process all internal and external orders (email/fax)
    • to process, investigate and resolve Customer queries using the complaint management system
    • to constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers.
    • work towards the achievement of all departmental KPIs
    what we expect:
    • English- fluent; German- min. good level
    • customer service oriented with strong focus on customer satisfaction
    • professional telephone & email etiquette
    • excellent prioritisation of workload, adept at problem solving and self -managing escalations
    • good working knowledge of Microsoft Office (Excel, Word etc).

     

    Agencja zatrudnienia – nr wpisu 47