Customer Service Representative

Do you know all ins and outs of Transport Management? Do you always succeed in creating the ultimate customer experience, even in hectic times? Join our team if you’re looking for a challenging and rewarding career!

Your team

The Customer Service team is responsible for a correct order acceptance and administrative handling of all orders of the customers of P&O Ferrymasters. By working closely with customers and various internal departments, the Customer Service team is responsible for meeting and exceeding service expectations as set by the customers of P&O Ferrymasters.

So what’s this job all about?

As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.

Other key responsibilities include:

• Being responsible for the whole customer order acceptance linked with administrative activities;

• Acting as liaison to a dedicated client base;

• Meeting and exceeding service expectations as set by customers;

• Maximizing revenue opportunities;

• Working closely with operational and sales teams in pursuing customer needs;

• Building a constructive and pleasant relationship with dedicated customer base, building a strong rapport with customers;

• Ensuring all customer agreements are recorded and applied;

• Ensuring that Transport Planners and International Forwarders are aware of the orders taken and the level of priority of these orders;

• Being pro-active in solving of problems.

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible. We look forward to hearing from you.