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Customer Service Representative


  • Katowice, śląskie

  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista

Tata Steel is among the top ten steel manufacturers in the World. We operate in 26 countries, with a commercial presence in over 50 and operations across six continents. Within Europe, Tata Steel is the second largest steel maker, producingstrip products for the construction, automotive, packaging and engineering markets, as well as others worldwide. 

The Tata Group was founded on the principle that its activities should always benefit society. Today Tata Steel is guided by this same long-term vision. We operate in a way that is safe for our people and respectful to the environment. We behave responsibly and with care towards the communities surrounding and impacted by our operations.

We want people to join Tata Steel who want to be successful, who see the bigger picture and take the opportunity express their ideas.

We are currently seeking applicants for the position:

Customer Service Representative

Is your heart beating faster from happy customers?

What will you be doing?

We are looking for a Customer Service Representative to serve customers in the construction industry (Building Envelope). Thanks to your excellent customer facing skills you will be playing a major part in the operational processes to book and deliver our orders in time with the best possible service.

In this role, you will be responsible for all key customer services processes for your customers, like Order Entry, Order Book management and complaints management.

On a daily basis you will be dealing with many colleagues locally and abroad. As part of the account team you will be closely working together with the account manager and the technical engineer. Furthermore, you will be dealing with Productiondepartment of our factories, the Supply Chain and Outbound Logistics.

Besides this you will be focusing on identifying areas for continual service improvement for your customers. Also, we would expect from you to continue to develop yourself, as you are never too old to learn. Which goes for all of us at Tata Steel as together we canasure to improve Our Company day by day.

Do you recognize yourself?

This is a challenging and international workplace which is why we expect a lot of you.

  • You have a college or university degree
  • You have at least 3 years of experience in customer services
  • You are good in problem solving and quick in making decisions and strong in building and maintaining relations
  • You are a great planner and are results driven
  • You have an excellent understanding of the Polish language and a good knowledge in English and French

How does your place of work look like?

As part of a European-wide Sales organisation, Customer Services represents customers interests and the order management chain on operational level. Customer Services proactively follow the process of order registration up and until the delivery to the customer and where needed actions are implemented in order to make sure we can keep our commitments. This department is the interface between customers and sales on the one side and internal functions like: production, supply chain and transport on the other side.

Do you want to apply or know more?

Are you ready for the next step in your career? Apply immediately and don’t forget tosend your cv and motivation.

Please be informed that we reserve ourselves the right to contact only with selected candidates.

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