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Customer Service Representative

  • Katowice, śląskie
  • Specjalista
  • 2019-01-11

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Do you know all ins and outs of Transport Management? Do you always succeed in creating the ultimate customer experience, even in hectic times? Join our team if you’re looking for a challenging and rewarding career!
    Customer Service Representative
    Location: Katowice
    Hours per week: Full time, 40 hours

    Your department

    The Control Tower team operates as an extension of our large account customers and takes full responsibility and ownership for managing and optimising all logistical processes. The Control Tower team consists of 15 Customer Service Representatives and an administrative support, managed by a Control Tower Supervisor and Manager.

    Your role

    So what’s this job all about? As Customer Service Representative you form a crucial part of this team and share in the responsibility to deliver an ultimate customer experience by being responsible for daily contact with customers and ensuring that service meets expected criteria.

     Other key responsibilities will include:

    • Being responsible for the whole customer order acceptance linked with administrative activities;
    • Acting as liaison to a dedicated client base;
    • Meeting and exceeding service expectations as set by customer;
    • Maximizing revenue opportunities;
    • Working closely with operational and sales teams in pursuing customer needs
    • Building a constructive and pleasant relationship with dedicated customer base, building a strong rapport with customers;
    • Ensuring all customer agreements (i.e. rate-; fuel- and invoice agreements) are recorded and applied;
    • Ensuring that International Forwarders are aware of the orders taken and the level of priority of these orders;
    • Being pro-active in the solving of problems that may/or will result in customer dissatisfaction with service (i.e. failure in agreed service level; delays, etc.).

    Who are we?

    At P&O Ferrymasters, you would be joining a pan-European leader in tailor-made transport, logistics and supply chain solutions. We’re part of P&O Ferries – owned by Dubai World – and work across road, rail and sea through our Contract Logistics, Freight Management and Assets divisions. We operate from more than 20 strategic locations in 12 countries, where 500+ colleagues are united by a passion for customer and service focus.

    Who are you?

    As Customer Service Representative you take responsibility and ownership and will possess excellent communication and influencing skills.

    So you:

    • Are educated to a minimum of Bachelor level or equivalent (preferably in logistics);
    • Have relevant experience in a customer service environment
    • Have good command of Polish and English language, additional European languages
      are preferred
    • Are a self-starter with excellent organizational skills
    • Have good knowledge of Microsoft office packages

    We offer:

    P&O Ferrymasters offers a competitive package
    in line with the content of the job role.

    Time to act!

    Do you have what we’re looking for?
    And does this sound like the perfect opportunity for you?
    We hope so – in which case, now’s the time to let us know!
    Please apply with your CV and covering letter as soon as possible
    by Aplikuj button. We look forward to hearing from you…


    Visit our website www.poferrymasters.com

    Agency calls not appreciated

    Wyrażam zgodę na przetwarzanie przez P&O FERRYMASTERS SP. Z O.O. moich danych osobowych,
    zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie
    z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (t.j. Dz. U. z 2016 r., poz. 922).
    Jednocześnie wyrażam zgodę na przetwarzanie przez P&O FERRYMASTERS SP. Z O.O. 
    moich danych osobowych na potrzeby przyszłych rekrutacji.