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Customer Service Representative

Akzo Nobel Industrial Coatings Sp. z o. o.

  • Kostrzyn

    Kostrzyn, Greater Poland
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Ensuring customer service duties are executed in line with standards, instructions, quality requirements.

  • Being responsible for customer service cycle from order to invoice.

  • Responding to customer’s inquiries and complaints.

  • Ensuring customers’ orders are processed within credit terms.

  • Working effectively with internal departments or third party providers to prioritize client requests.

  • Using the SAP system to register all incoming orders from customers.

  • Assuring cooperation between customer service and field force regarding administration of customers’ orders.

  • Maintaining a positive, empathetic, and professional attitude toward customers.

Our requirements

  • Previous experience in customer service will be an asset.

  • Excellent communication and interpersonal skills.

  • Ability to learn quickly.

  • Accuracy and attention to detail.

  • Ability to master customer interactions, handle complaints and keep calm in stressful situations.

  • Results-orientation and ability to work both independently and within a team environment.

  • Fluency in English and Polish.

  • Good command of Czech, Ukrainian or Romanian language will be an asset.

What we offer

  • Annual Bonus.

  • Referral Program.

  • Medical Health Care, Multisport Membership, Additional Insurance.

  • Learning Cafeteria (incl. Percipio).

  • Well-being Workshops.

  • Team Building Events.

  • CSR Initiatives.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Akzo Nobel Industrial Coatings Sp. z o. o.

AkzoNobel has a passion for paint. We are experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon. AkzoNobel Industrial Coatings is a globally recognized producer of industrial wood coatings and adhesives. We supply manufacturers of wall cladding, furniture, carpets and wood for outdoor use.

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