Customer Service Representative


  • Poznań

    Poznań, Greater Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Recruitment for

Currently for one of our Clients, an international company being a leader in its field, and based in Poznań, Poland we are looking for a Customer Service Representative.

Your responsibilities

  • Processing incoming customer requests and orders and/or export shipments

  • Checking the orders against the customer and purchase order agreements

  • Responding to customer product inquiries and satisfaction issues

  • Instructing and liaising with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods

  • Creating and monitoring outbound activities to complete the order

  • Invoicing with timeliness and accuracy

  • Handling complaints and return shipments

  • Interfacing with and support the external and internal customers

  • Maintaining, updating and filing customer files, records and internal documents

  • Monitoring credit situation of the customer and liaising with credit department and sales representatives

Employer requirements

  • Customer and service-oriented attitude

  • Min. 2 years of proven professional experience within Customer Service

  • Excellent communication skills

  • Fluent English written and spoken is a must

  • Experience in working with SAP System is a must

  • Highly developed organizational skills

  • Solution – oriented attitude

  • High level of attention detail

  • Compliance and process management skills

What employer offers

  • Attractive compensation based on knowledge, and experience

  • Professional development path based on interests and skillset

  • Stable working environment

  • Advanced onboarding program

  • Attractive benefits package

  • Opportunity to develop within a team of professionals valuing open communication, culture of ownership, and knowledge- sharing

Do not hesitate, apply today!