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Customer Service Representative

  • Poznań, wielkopolskie pokaż mapę
  • Specjalista
  • 28.12.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Customer Service Representative

    Job Summary

    An excellent opportunity has become available to join Kennametal as a Customer Service Representative. The successful candidate will be responsible for a broad variety of administrative and support related tasks that cover the processing and administering of customer orders in a timely and accurate manner.

    This will include a variety of tasks associated with managing the order cycle such as preparing quotations, order acknowledgement, validation, inputting the details into SAP, ensuring amendments to orders are actioned immediately, and communicating details to the appropriate supplier.

    The customer Service Representative will form part of a successful team that ensures excellent service standards, efficient response to customer inquiries and high customer satisfaction.


    • Process incoming orders prepare quotations and handle returns.
    • Ensure the orders are accurate and correct by referencing them to customer order forms.
    • Maintain customer records by updating customer information in the customer service database during and after each call.
    • Coordinate the order entry process by monitoring the order cycle and any issues to customers and suppliers.
    • Maintain a high level of professionalism and cooperation with Customer Service Representatives in US & Canada.
    • Follow communication procedures, guidelines and policies to meet the appropriate service levels.
    • Resolving problematic issues with the respective Escalation Team.
    • Take the extra mile to engage customers.

    Typical Education and work experience

    • Proven customer support experience or previous experience in a customer facing environment.
    • Willingness to work under US times (16:00pm – 12:00am Monday - Friday).
    • Strong telephone handling skills and confidence to adapt and respond to different types of characters and situations.
    • An ability to remain professional and courteous with customers at all times.
    • Must have an excellent command of the English language.
    • Excellent verbal and written communication skills.
    • Good knowledge of SAP or another ERP system is a plus.
    • Knowledge of MS Office in Word and Excel.

    Base Location

    Office based role in Poznań, Poland


    Competitive basic salary, monthly bonus incentive scheme and benefits package.


    Celebrating its 80th year as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2018. Learn more at www.kennametal.com.