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Customer Service Representative

SWM Poland Sp. z o.o.

  • Stryków

    Stryków, Łódź
  • offer expired 23 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Answer timely order inquiries, shipping information, pricing and other requested information.

  • Maintain and enter all customer purchase order information into the order entry and invoicing system; review orders entered to ensure correct information;

  • Coordinate domestic, export or import shipments with customer requirements to facilitate prompt, economical delivery of products and promote customer satisfaction.

  • Coordinate with local or foreign operations production and shipment schedules to service orders

  • Assign accountable pricing, transportation costs where applicable and shipping schedules to incoming orders to promote efficient service to customers according to corporate policies.

  • Expedite in-process orders to coordinate efficient Plant operations with customer requirements.

  • Maintain regular communication with customers and encourage updated forecasts and future orders.

  • Arrange preparation and transmittal of all shipment documentation in accordance with government regulations and requirements of all stakeholders (customs, brokers, banks, carriers, customers, SWM, etc)

  • Coordinate with all parties to ensure goods are in compliance with Customs, Tax and Legal obligations

  • When applicable, process, code and approve transportation AP invoices, transmit for payment and render all necessary monthly accrual information and submit to accounting.

  • Assure accurate pricing, discounts, rebates and commissions for each order where applicable.

  • Retain records as required by law or SWM policy, including but not limited to temporary export or import of items, for the Bureau of Alcohol, Tobacco and Firearms and any other government agencies

  • Prepares product or service reports by collecting and analyzing customer information.

  • Communicate fully with all external and internal customers and suppliers including product availability, scheduled shipping dates, and any changes that might affect customer expectations. Be informative without being obtrusive. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive.

  • Additional duties as assigned

Our requirements

  • Bachelor’s degree in business or a related field and a minimum of 5 years of experience providing customer service in a B2B manufacturing environment or a combination of both education and experience.

  • Excellent oral and written communication skills

  • Very good level of English it’s a must

  • Computer skills including ordering systems and standard Microsoft applications

  • Problem solving abilities

  • Ability to actively problem solve through effective questioning

  • Comprehension of logistics processes

  • Comprehension of import/export transactions if assigned to foreign customers

  • Knowledge of government regulations and procedures

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • coffee / tea

  • drinks

  • parking space for employees

  • extra social benefits

  • pre-paid cards

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

  • extra leave

SWM Poland Sp. z o.o.

We are looking for the Customer Service Representative to join our friendly team in Poland. As a Customer Service Representative, you will assist with all inbound customer queries and process customer requirements; ensuring accurate transactions and documentation within guidelines and regulations set forth by customer, local and foreign governments and SWM. The person will manage customer info, databases and issue reports. This is a role for someone who thrives in a fast-paced, growing organization and is dedicated to supporting our customers whatever their question or query.

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