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Customer Service Representative

  • Stryków, łódzkie
  • Specjalista
  • 2017-02-06

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    SWM is an innovation engine. As a premier specialty company we have become a global leader of engineered solutions for the paper industry worldwide. We are pursuing a strategic transformation, driving growth through continuous innovation for our customers and ourselves.
    Currently, we are looking for a:
    Customer Service Representative
    Miejsce pracy: Stryków

    Job Purpose:

    This position will be Responsible for customer service activity along with solicitation and service of customer orders by providing quality professional customer service to a variety of business and market segments in a way that maintains and improves the business and sales activity in our overseas markets.

    Duties:

    • Generates customer invoices and assures accuracy.
    • Work directly with Sales, Planning, Production, Engineering, Quality, Shipping and Freight Forwarders to      communicate customer needs.
    • Responsible for international order processing.
    • Prepares required export documentation in a precise manner.
    • Expedite customer requests, return materials, monitoring order status, communicates product availability, confirm proper pricing, resolves discrepancies while taking whatever action is necessary to meet the customer needs.
    • Helps to build and maintain international customer relationships through various means.
    • Works closely with Sales and Quality to ensure timely and fair resolution of customer concerns and complaints.
    • Resolves all customer complaints, billing and service issues and assures all product related issues are referred to the proper department.
    • Answers phones, emails, and faxes in a timely and professional manner. 
    • Filing and general office duties required

    Skills/Qualifications:

    • At least three years of related experience (preferably in a manufacturing environment)
    • Fluent English is a must
    • German as advantage
    • Good knowledge of MS Office (especially Excel)
    • Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, team environment while maintaining excellent working relationships with people in a wide variety of functional areas.

    If you are interested please contact:

    W aplikacji prosimy o umieszczenie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z Ustawą z dn.29.08.97.roku o Ochronie Danych osobowych Dz.Ust.nr.133 poz.883”