Oferta pracy

Customer Service Representative

Becton DickinsonO firmie

Becton Dickinson

Osmańska 14

Warszawa

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. BD has more than 45,000 associates across 50 countries who work in close collaboration with customers and partners to help enhance outcomes, lower health care delivery costs, increase efficiencies, improve health care safety and expand access to health. For more information on BD, please visit www.bd.com.

Customer Service RepresentativeNumer ref.: 99061

 

 

Are you passionate about Customer Service? Do you want to work in an international environment? Then, this is the job you are looking for! We are looking for someone to join our Customer Care team.

This is an excellent opportunity to join our customer care team in Warsaw where you will work as part of a team to complete daily tasks in line with SLA given and to provide a high level of customer care to both internal & external stakeholders.

Your Responsibilities:

  • Inbound and outbound calling to help resolve customer queries
  • Email service to both internal and External customer in a professional manner at all times
  • Working with the OCAPI system to resolve tasks to ensure customer orders are sent at the right time, with the right price and in full
  • Working with the Service complaints team to resolve any issues within the SLA – completing transactional duties where needed
  • Working with the Customer Master Data Team to ensure all customer account data is complete
  • Working with the Sales team to ensure that any free of charge samples are ordered in time
  • You will be assigned a Key account/s to manage and will be the first point of contact
  • Take ownership of learning the BD Products to further help our customer

We would expect from you:

  • Strong team working skills
  • Excellent interpersonal skills
  • Passion for customer service excellence
  • Excellent communication skills with the ability to communicate at all levels;
  • Demonstrated aptitude for problem-solving; ability to determine solutions for customers;
  • Results-orientated and able to work both independently and within a team environment;
  • High personal accountability & integrity;
  • Courage to drive through change in a professional manner;
  • Passion to "make a difference" to health;
  • Proactive and the ability to take initiative with a ‘can do’ attitude;
  • Embodies trust, integrity and ethics inside and outside the Company;
  • Self-motivated - demonstrates personal drive and ambition, fostering innovation, focusing on delivery to our customers;
  • Ability to multi-task, prioritize and manage time effectively
  • Computer literate with a good working knowledge of Microsoft Office
  • Fluency in English

You can look forward to working in an international company, first-in-class in its business area, great benefit package (e.g. health insurance, medical care, lunch vouchers, sport /entertainment bonus), friendly work environment and healthy oriented culture (healthy food, sport activities, participation in pro-health actions and events, charity initiatives). You might expect to work in new, modern offices in the city center developed to work and live healthy lives and competitive compensation and motivation system as it is a great opportunity for professional growth - challenging and rewarding work with a dynamic, international team.

Interested in a career with BD, but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: emea.jobs.bd.com

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