Oferta pracy

Customer Service Representative

Johnson & JohnsonO firmie

Johnson & Johnson

Iłżecka 24

Warszawa

The Medical Devices segment produces a broad range of innovative products used primarily by health care professionals in the fields of orthopaedics, neurovascular, surgery, vision care, infection prevention, cardiovascular disease, sports medicine, and aesthetics. This segment is comprised of One Ethicon, DePuy Synthes and Cardiovascular & Specialty Solutions.
Customer Service Representative
Location: Warsaw
Contract: full time, 12 months contract

Customer service representative will be responsible for processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication, daily communication with customers via phone and email.  Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing. 

YOUR responsibilities & duties:

  • Processing orders received from internal and external customers
  • Manage backorders information
  • Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner
  • Daily communication with customers via phone and email, positive phone presence is essential
  • Processing all customer returns
  • Credit & Debit Note Management
  • New Account creation Management
  • Dealing with customer complaints
  • Cooperation with logistic and finance A/R departments
  • Maintain SLA’s & EMA Metrics (including KPIs associated with role)
  • Support internal & Business Improvement initiatives
  • Outbound calling

We would love to hear from YOU, if you have:

  • Customer oriented attitude
  • Experience of working in a customer service role
  • Self-motivated, committed team player attitude
  • Proactive approach to problem solving
  • Good computer skills – Word and Excel and Outlook
  • Administrative skills
  • Excellent communication skills, both verbal and written and clear pronunciation over the phone
  • Ability to work well under pressure
  • Attention to details
  • Experience with ERP System is nice to have
  • Native in Polish, communicative in English

This is what awaits YOU at J&J:

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Possibilities for further personal as well as professional development.
  • Work in a positive atmosphere with a highly motivated, energized team a good track level of success in business
  • Many employee benefits.   
If you are interested in this role and you fulfill the requirements set above, do not hesitate to send us your CV in English.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, or national origin and will not be discriminated against on the basis of disability.

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