Oferta pracy

Hoffman Schroff Poland Sp. z o.o.

Customer Service Representative

Hoffman Schroff Poland Sp. z o.o.About the company

  • Warszawa

    Warszawa, Masovian
  • Valid for 23 days
    until: 07 May 2021
  • CV is not required by the employer
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Responsible for order entry

  • Electronic order review and reconciliation

  • Responsible for quoting of standard materials

  • Management of customer backorders and lead time inquiries, including working with Planning and Operations

  • Resolution of price discrepancies identified at the time or order

  • Issue credits and debits related to order issues and customer returns

  • Ensures data quality of customer data base

  • Review return requests relative to guidelines and provide authorization for items that qualify

  • Issue claims

  • Issue credits and debits related to order issues and customer returns

Our requirements

  • KEY SKILLS:

  • • Exceptional organizational skills for a highly multi tasked position

  • • Proven and exceptional problem solving skills for complexity of customer base

  • • Excellent interpersonal and communication skills

  • • Advanced computer literacy skills

  • • Proficiency with Microsoft Office Suite

  • • The successful candidate must possess a “can do” attitude and will be expected to learn quickly

  • • Language skills: professional English (native would be preferable), French in writing and little speaking

  • QUALIFICATIONS & EXPERIENCE:

  • • 1-2 years’ professional experience on similar position

  • • Experience with SAP or comparable ERP/Order Management System

  • • Experience with CRM systems, Salesforce.com preferred

  • • Proven experience with on cross functional teams

  • • Experience in serving the Industrial and Commercial Distribution Industries

  • • College degree preferable, combination of education and work experience are acceptable for consideration.

What we offer

  • Competitive salary.

  • Development opportunities.

  • Employment in a company with an established position.

  • Contact with the innovative technology of production.

  • Everyday work in a multinational environment.

  • Attractive social package (private medical care, language courses and other benefits).

Hoffman Schroff Poland Sp. z o.o.

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

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We Have:

  • A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • We are a $2.2 billion, high-performance electrical company with a dedicated team of 9,400 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

  • Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

  • Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

  • Benefits to support the lives of our employees ( (premium private medical care, lunch vouchers, life insurance, Social Found )

  • Interesting job in an international environment

  • A chance to contribute to various, innovative projects

  • Opportunities to raise professional qualifications and develop language skills