Pracuj.pl
Customer Service Representative
Hoffman Schroff Poland Sp. z o.o.About the company
Warszawa
Warszawa, Masovian- Valid for 23 daysuntil: 07 May 2021
- CV is not required by the employer
- contract of employment
- full-time
- specialist (Mid / Regular)
Your responsibilities
Responsible for order entry
Electronic order review and reconciliation
Responsible for quoting of standard materials
Management of customer backorders and lead time inquiries, including working with Planning and Operations
Resolution of price discrepancies identified at the time or order
Issue credits and debits related to order issues and customer returns
Ensures data quality of customer data base
Review return requests relative to guidelines and provide authorization for items that qualify
Issue claims
Issue credits and debits related to order issues and customer returns
Our requirements
KEY SKILLS:
• Exceptional organizational skills for a highly multi tasked position
• Proven and exceptional problem solving skills for complexity of customer base
• Excellent interpersonal and communication skills
• Advanced computer literacy skills
• Proficiency with Microsoft Office Suite
• The successful candidate must possess a “can do” attitude and will be expected to learn quickly
• Language skills: professional English (native would be preferable), French in writing and little speaking
QUALIFICATIONS & EXPERIENCE:
• 1-2 years’ professional experience on similar position
• Experience with SAP or comparable ERP/Order Management System
• Experience with CRM systems, Salesforce.com preferred
• Proven experience with on cross functional teams
• Experience in serving the Industrial and Commercial Distribution Industries
• College degree preferable, combination of education and work experience are acceptable for consideration.
What we offer
Competitive salary.
Development opportunities.
Employment in a company with an established position.
Contact with the innovative technology of production.
Everyday work in a multinational environment.
Attractive social package (private medical care, language courses and other benefits).
Hoffman Schroff Poland Sp. z o.o.
We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
We Have:
A dynamic global reach with diverse operations around the world that that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
We are a $2.2 billion, high-performance electrical company with a dedicated team of 9,400 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees ( (premium private medical care, lunch vouchers, life insurance, Social Found )
Interesting job in an international environment
A chance to contribute to various, innovative projects
Opportunities to raise professional qualifications and develop language skills