Customer Service Representative
Mondelēz International w Polsce
Warszawa, mazowieckie
- ogłoszenie wygasło rok temu
- Umowa o pracę
- Specjalista (Mid / Regular)
Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, BelVita, Halls and Milka. Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.
In Poland, we have been operating since 1992 and have more than 4600 employees in several locations: Warsaw head office, sales force, 7 manufacturing plants: Skarbimierz, Bielany Wrocławskie, Jarosław, Płońsk, Cieszyn and Jankowice, as well as global Research, Development & Quality (RDQ) Center in Wroclaw.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
In Poland, we have been operating since 1992 and have more than 4600 employees in several locations: Warsaw head office, sales force, 7 manufacturing plants: Skarbimierz, Bielany Wrocławskie, Jarosław, Płońsk, Cieszyn and Jankowice, as well as global Research, Development & Quality (RDQ) Center in Wroclaw.
Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.
Customer Service RepresentativeNumer ref.: 134213
Role Overview:
The key purpose of the role is to act as single point of contact for assigned customer portfolio within the OTC process. Ensuring all day to day customer related activities are dealt within a courteous, accurate & timely manner and adhering to current business standards. Manage escalations for complaints/ disputes, handle specific requests and issues and ensure customer satisfaction.
Your tasks will include:
The key purpose of the role is to act as single point of contact for assigned customer portfolio within the OTC process. Ensuring all day to day customer related activities are dealt within a courteous, accurate & timely manner and adhering to current business standards. Manage escalations for complaints/ disputes, handle specific requests and issues and ensure customer satisfaction.
Your tasks will include:
- Managing and supervising an end-to-end Order to Cash process
- Providing best-in-class customer service when it comes to order status and changes, delivery and product availability
- Verifying the correctness of the order in the system and all relevant documents such as delivery notes and invoices
- Coordinating the customer complaints process in cooperation with the Sales department and the operator to identify the root cause of the issue and provide solutions
You don`t have to be perfect, but it would be nice if you had:
- Solid experience and skills in customer service
- Min. 1 year of experience in managing an order-to-cash process
- Knowledge of handling the customer complaints and the invoicing process will be a strong asset
- Very good communicative English and fluent Polish
- Knowledge of SAP and MS Office package
- Previous experience in project management will be an asset
- Excellent organization and communication skills
- An open-minded attitude focused on problem solving and solution seeking
Treat yourself! Your benefits:
- Private medical care
- Life insurance
- Fresh fruits
- Pension plan
- MultiSport
- Bonuses and recognition programs
- International environment
- Parking for bikes and cars
- Courses and trainings
- Flexible working practices
If you’re ready to take a step forward and be part of the future of our business, your ideal career is just one click away.
Warsaw
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