Pracuj.plprivate medical care
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Customer Service Representative
Tyco Electronics Polska Sp. z o.o.
- Cybernetyki 19, Mokotów, WarszawaWarszawa, Masovian
- offer expired 18 days ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
Tyco Electronics Polska Sp. z o.o.
Cybernetyki 19
Mokotów
Warszawa
Your responsibilities
Creation and regular follow up of quotes in collaboration with Sales
Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders
Coordination of Manual Order entry with support of CSSC (Support Center India)
Daily review and resolution of blocks and incomplete orders
Updating of Customer Profiles & Customer Master including x-references
Follow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R results
Creation of RMA’s and follow up on aged open returns
Daily working on backlog report (open order report) to ensure best possible STR performance
Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
Review of STR Performance and billings/bookings reports
Usage of E-commerce for drawings and minimum of technical support
Monthly review of Customer Satisfaction results with Working on Customer Service KPI´s
Our requirements
Experience in an international customer service of min. 2 years
SAP, Ms Office knowledge
High customer and service orientation required
Good English language (speaking and writing) required
German or French language is a plus
What we offer
Work in a team where a good atmosphere and team spirit is one of greatest values
Private medical healthcare including dentist for you and your family
Hybrid work model (2 days from home and 3 days from office)
Referral program
Benefits
sharing the costs of foreign language classes
sharing the costs of professional training & courses
dental care
retirement pension plan
holiday funds
christmas gifts
Tyco Electronics Polska Sp. z o.o.
TE Connectivity – the World Innovation Technology Leader enables advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. TE’s unmatched breadth of connectivity and sensor solutions, proven in the harshest of environments, helps build a safer, greener, smarter, and more connected world.
Our Company has 14.000 patents granted or pending, above 7.000 engineers partnering customers in 150 countries and 644M US$ invested in R&D and engineering.