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Customer Service Representative

Tyco Electronics Polska Sp. z o.o.

Tyco Electronics Polska Sp. z o.o.

Cybernetyki 19



Your responsibilities

  • Creation and regular follow up of quotes in collaboration with Sales

  • Monitoring of Order income via EDI including daily workflow control and resolution of blocked orders

  • Coordination of Manual Order entry with support of CSSC (Support Center India)

  • Daily review and resolution of blocks and incomplete orders

  • Updating of Customer Profiles & Customer Master including x-references

  • Follow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R results

  • Creation of RMA’s and follow up on aged open returns

  • Daily working on backlog report (open order report) to ensure best possible STR performance

  • Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages

  • Review of STR Performance and billings/bookings reports

  • Usage of E-commerce for drawings and minimum of technical support

  • Monthly review of Customer Satisfaction results with Working on Customer Service KPI´s

Our requirements

  • Experience in an international customer service of min. 2 years

  • SAP, Ms Office knowledge

  • High customer and service orientation required

  • Good English language (speaking and writing) required

  • German or French language is a plus

What we offer

  • Work in a team where a good atmosphere and team spirit is one of greatest values

  • Private medical healthcare including dentist for you and your family

  • Hybrid work model (2 days from home and 3 days from office)

  • Referral program

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • dental care

  • retirement pension plan

  • holiday funds

  • christmas gifts

Tyco Electronics Polska Sp. z o.o.

TE Connectivity – the World Innovation Technology Leader enables advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. TE’s unmatched breadth of connectivity and sensor solutions, proven in the harshest of environments, helps build a safer, greener, smarter, and more connected world.

Our Company has 14.000 patents granted or pending, above 7.000 engineers partnering customers in 150 countries and 644M US$ invested in R&D and engineering.

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