Oferta pracy

Customer Service Representative with Dutch

IBM PolandO firmie

IBM Poland

Muchoborska 8A

Wrocław

IBM’s greatest invention is the IBMer. We believe that progress is made  through progressive thinking, progressive leadership, progressive policy  and progressive action. IBMers believe that the application of  intelligence, reason and science can improve business, society and the  human condition. Restlessly reinventing since 1911, we are the largest  technology and consulting employer in the world, with more than 380,000  IBMers serving clients in 170 countries.
Customer Service Representative with DutchNumer ref.: 106668
The Customer Service department in Wrocław is a multicultural and  multilingual environment where employees support major international  clients with all IT requests in different languages in 24/7 service! Currently we are looking for Customer Service Representative with Dutch.

Job responsibilities:
  • Be available to receive any new calls at start of shift
  • Ensure consistent productivity and quality of service
  • Meet SLAs and individual KPIs, maintain customer satisfaction
  • Ensure that all tickets are logged and assigned according to the account's procedures
  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
  • Handle and assist second level teams with problem determination
  • Escalate queries when required to appropriate personnel
  • Minimize outbound call duration and quantity
  • Monitor ticket queues
  • Apply end to end ticket and call handling expectations of account
  • Escalate any issues as soon as they arise to the appropriate contact
  • Identify knowledge management gaps and drive closure
Requirements:
  • Basic IT literacy and willingness to learn
  • High communication skills, customer attitude
  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills
  • Only day shifts
We offer:
  • Trainings and certifications
  • Private medical package and insurance package
  • Multisport Card
  • Working on international projects in multicultural teams
  • Good to be an IBMer discounts
  • Cinema & trips for IBMers
  • Language classes
  • Summer camps for children

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe  you want to get involved in work that really changes the world? What  about somewhere with incredible and diverse career and development  opportunities – where you can truly discover your passion? Are you  looking for a culture of openness, collaboration and trust – where  everyone has a voice? What about all of these?  If so, then IBM could be  your next career challenge. Join us, not to do something better, but to  attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

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