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Customer Service Representative with English or German

Boston Scientific Polska Sp. Z.o.o

Boston Scientific Polska Sp. Z.o.o

aleja Jana Pawła II 22

Śródmieście

Warszawa

Your responsibilities

  • Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.

  • Invoices and credit memos – Create and send documents to customers manually and using special IT platform.

  • Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request.

  • Returns management and upgrades of devices.

  • Handle service complaints from customers and/or sales representatives.

  • Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales .

  • Perform different analysis and maintenance of databases for customers.

  • Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements

  • Language need:, English or German and Polish

  • Flexible and open minded

  • Has higher education and analytical skills ( EXEL )

  • Has standard computer skills (including MS Office)

  • IT literate and a fast learner

  • Experience in customer service in medical industry and SAP skill will be an asset

  • Has the ability to work under pressure

  • Likes to work both independently and in a team

What we offer

  • Hybrid working mode

  • Working in an international environment

  • Fast Growing and innovative environment

  • Language courses

  • Free and confidential counselling support/program (Psychological, Financial, Legal)

  • Parential leave Policy

  • Medical Care (VIP Package)

  • Life insurance

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate gym

  • extra social benefits

  • christmas gifts

  • employee referral program

  • extra leave

Works in line with EMEA Customer Care teams to support the achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Boston Scientific Polska Sp. Z.o.o

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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