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Customer Service Representative with English


  • Poznań

    Poznań, Greater Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

Are you always solving?

Then we’d like to meet you and bet you’d like to meet us.

Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland Ingredients Poland Sp. Z o.o. business. This is a remote position however the candidate must be within one hour driving distance from Poznan. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to Customer Service Team Leader.

The responsibilities of the position include, but are not limited to, the following:

• Process incoming customer requests and orders and/or export shipments

• Check the orders against the customer and purchase order agreements

• Respond to customer product inquiries and satisfaction issues

• Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods

• Create and monitor outbound activities to complete the order

• Invoice timely and accurately

• Handle complaints and return shipments

• Interface with and support the external and internal customers

• Maintain, update and file customer files, records and internal documents

• Monitor credit situation of the customer and liaise with credit department and sales representatives (PM)

Our requirements

In order to be qualified for this role, you must possess the following:

• Customer and service-oriented attitude

• Excellent communication skills

• Language skills: English written and spoken

• Experienced in using Microsoft Windows applications

• Must be able to work in a fast-paced environment with complex business scenarios

• Must be detail oriented and have strong problem-solving skills

• High level of attention detail

• Must possess solid compliance and process management skills

• Two or more years in Customer Service or related areas

• Must have a reliable and fast internet connection available to ensure suitable voice quality when engaging customers and also for accessing Ashland systems.

The following skill sets are preferred by the business unit:

• Experience with ERP Systems preferably SAP.

• Commercial insight;

• Affinity with administrative activities;

• Team player, multitasking ability;

• Knowledge about export is a plus

What we offer

  • Employment based on an employment contract.

  • Competitive salary.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

Please send your application in English.


Ashland Global Holdings Inc. (NYSE: ASH) is a premier global specialty materials company serving customers in a wide range of consumer and industrial markets, including adhesives, architectural coatings, automotive, construction, energy, food and beverage, nutraceuticals, personal care and pharmaceutical. At Ashland, we are approximately 4,200 passionate, tenacious solvers – from renowned scientists and research chemists to talented engineers and plant operators – who thrive on developing practical, innovative and elegant solutions to complex problems for customers in more than 100 countries. Visit ashland.com to learn more.

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